This is an opportunity to join the existing team for our Virtual Hub. The role blends that of a GP receptionist with signposting and patient advising. The post holder will answer telephone calls from patients and receive electronic consultation requests from platforms like E-Consult and Klinik, depending on the GP Practice system. The role involves directing patients, booking them into, or referring them to the most appropriate service for their needs.
The candidate will need a flexible approach to change and be instrumental in delivering high-quality, patient-centered care. The role is based at our offices in Bracknell.
This position offers the exciting opportunity to work with a dynamic and committed team and to help shape the delivery of services and projects for the patient population.
Main duties of the job
* Customer service via telephone and electronic consultations, interacting with a range of patients
* Identify and refer patients via the correct pathway
* Help patients manage expectations within the surgery
* Liaise with GPs, other professionals, and relevant team members
* Data input and recording
About us
Berkshire Primary Care Ltd (BPC) is a GP Federation providing services for 13 practices and 4 Primary Care Networks (PCNs) in Bracknell and Ascot, including Ascot PCN, Braccan PCN, Bracknell & District PCN, and The Health Triangle PCN. We serve a population of approximately 143,000 patients and have been chosen by the PCNs to employ staff for the Primary Care Network roles.
Job responsibilities
NHS Care Coordinator/Patient Adviser
Key Relationships: Virtual Hub Team Leader, Project Manager, Multidisciplinary teams, Third-party members, and Patients
General Duties / Key Responsibilities
* Provide customer service via telephone and electronic consultations
* Identify and refer patients via the correct pathway
* Assist patients in managing expectations
* Coordinate with GPs and other professionals within the team
* Input and record data accurately
Person Specification
Qualifications
* Excellent interpersonal and communication skills
* Attention to detail
* Good planning skills
* IT literate (training provided)
* Positive outlook and adaptability to change
* Clear and analytical thinking
* Self-motivated and reliable
* Ability to gather unbiased information
* Professional appearance and demeanor
* Experience in a call centre or fast-paced customer service
* Teamwork experience
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975. A disclosure check will be required to ensure suitability for the role.
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