Enterprise Customer Success Manager
Belfast, Northern Ireland, United Kingdom
About Invicti
Invicti is an application security leader protecting over 3,500 organizations worldwide through our DAST‑first Application Security Platform. Our flagship products, Netsparker and Acunetix, enable security and development teams to continuously secure web applications through proprietary proof‑based scanning and predictive risk scoring.
Location: Candidates should already be based in the United Kingdom, preferably Belfast, Northern Ireland.
Who You Are
You are a customer‑focused professional with Customer Success or Account Management experience in the technology space. You are a self‑starter who goes to great lengths to maintain the highest levels of satisfaction among Invicti’s customer base. Your ability to work in fast‑paced environments and exercise strategic thinking enables you to help clients realize the value of their investment, driving adoption, renewals, expansions, and advocacy.
What You’ll Be Doing
* Lead all post‑sales activities for Invicti’s customers through strong relationship‑building, product knowledge, planning, and execution.
* Act as the voice of the customer.
* Work cross‑functionally with Sales, Marketing, Product, Engineering, and Development Teams to embed consistent and strong customer messages within everything we do.
* Retain long‑term partnerships by independently renewing and expanding successful customers.
* Dominate quarterly metrics concerning customer retention, price increase, and upselling.
* Establish and oversee customer adoption, training, and development of best practices to continually drive incremental value and return on the customer's investment.
* Conduct Quarterly Business Reviews to drive positive customer outcomes.
* Perform independent analysis of data to uncover insights that drive recommendations for clients.
* Track accounts to identify churn risks and work proactively to mitigate such risks.
What You’ll Need
* A minimum of 3‑4 years of experience in Customer Success or Account Management within the technology industry.
* Experience building relationships with clients.
* Familiarity with managing customer renewals and upsells.
* Strong presentation, meeting facilitation, and written communication skills.
* Excellent time management and organizational skills with the ability to track numerous details.
* A desire to work in a dynamic start‑up where your input is encouraged to help craft offerings and interactions with clients.
* In‑office presence required at our Malta office on Tuesday and Wednesday.
Benefits
* Private health insurance covering 100% of employee health care and dental premiums, with 75% coverage for dependents' health care and 50% for dental.
* Life assurance covering 3x annual salary.
* Pension plan: 4% employer and 5% employee contributions.
* Employee Assistance Program with 24/7 emotional support counseling services.
* Life coaching, dependent care, elder care, financial & legal support, wellness coaching, new parent support, and more.
* Family leave: 39 weeks paid leave for birthing parent recovery and 4 weeks paid leave for non‑birthing/bonding parent.
* Remote work: No commuting needed – you’ll work remotely from your home office location.
* Quarterly Thrive‑Wellness Days: One extra vacation day per quarter for company‑wide rejuvenation.
* Volunteerism: 5 days of paid time off each year to participate in volunteer activities of your choice.
* Paid birthday off.
* Mobile allowance to support work‑related communication and tasks.
Diversity & Inclusion
At Invicti, we embrace diversity and individuality in all forms. Discrimination has no place here—regardless of race, religion, gender, age, ability, sexual orientation, or any other aspect that makes you unique. We’re all about creating a space where everyone feels valued and included. Come as you are and join us in shaping the future of our industry.
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