Full time 37 hours per week (evening and occasional weekends will be required)
Are you passionate about amplifying the voices of customers and making a real impact?
What you will be doing:
1. Ensuring the customers’ voice is embedded at the heart of our decision making and reflected in the way we deliver our services.
2. Support the customer engagement and influence manager to create and deliver a range of opportunities to listen to customers, ensuring that the feedback can influence service delivery.
3. Using your strong project management skills to plan and deliver customer engagement projects from initiation to completion, whilst monitoring progress and demonstrating impact.
4. Helping to deliver the customer engagement expectations set out in the Housing Regulatory Consumer Standards, Social Housing Act and the Building Safety Act.
5. Promoting customer engagement and influence activities and ensuring the outcomes are widely shared to both customers and colleagues through a range of communications channels.
6. Providing administrative support and training to bpha involved customers, and the service improvement panel to enable them to effectively scrutinise our performance.
7. Building relationships internally with colleagues to ensure the successful delivery of customer engagement and influence projects.
We’d love to meet someone with:
8. Customer, community or resident engagement experience in a similar people focused role
9. Excellent project planning and organisational skills
10. Experience of carrying out consultations where listening and acting upon the feedback of residents/customers/community has led to positive change
11. Excellent interpersonal skills and ability to build rapport easily with a diverse range of people
12. Experience of facilitating workshops, focus groups and training
13. Confident in analysing data, writing reports and demonstrating outcomes and impact
14. Excellent verbal and written communication skills and record keeping
15. Confidence to work independently and manage varied workload in a fast-paced environment.
16. Knowledge of the social housing sector and importance of resident engagement
The successful applicant will need to have their own vehicle for regular travel to a variety of locations across bpha’s operating areas.
To apply please complete the application form and include a personal statement that outlines how you meet the essential and where possible the desirable criteria for the role. Please also attach a CV.
Amongst what we offer you is:
17. A competitive salary of £32,240 per annum (inclusive of £2000 essential car user allowance)
18. 28 days holiday PLUS Bank Holidays (rising to 33 days plus bank holidays with length of service)
19. A generous contributory pension scheme
20. Enhanced family leave
21. Private health care
22. Free life assurance
23. Access to an extensive suite of wellbeing services and tools including a digital gym
24. Opportunities for learning and development
25. Discounted gym membership
26. Retail discount scheme
27. Hybrid Working
Successful candidates will need to complete a basic DBS application.
Closing Date 12th October 2025