IT Service Desk Team Leader
Salary: £41k per annum plus excellent benefits
Hours: 35 hours per week. We are also ‘Happy to Talk Flexible Working’
Contract Type: Permanent
Location: Hybrid working – a mixture of home and office working at our office in Speke, Liverpool.
Closing Date: 26 October 2025
Recruitment Date: 14 November 2025
Our vision is Great homes. Strong communities. Bright futures.
This vision supports our mission to provide quality homes and community-enhancing services to those in need. As a social landlord and a major stakeholder in the communities where we work, we work to tackle societal issues and help close the gap on the multiple inequalities that our communities face. Fundamental to this is the provision of good quality housing that people are proud to call their home.
What will your role be?
You’ll be joining us at an exciting time! We’re currently recruiting for several new roles within our ICT team, to bring focus and expertise across Service, Change and Technology. These roles represent our investment and commitment to building a modern, agile ICT function. Together, they will shape and deliver our digital roadmap and ensure our structure is aligned with SLH’s future ambitions.
As the IT Service Desk Team Leader, you will manage our IT Service Desk function and team of IT Support Officers. You will be accountable for delivering an effective, customer-focussed and high performing Service Desk to the organisation.
For further information, please review the job description within the recruitment pack attached below.
Who are we looking for?
The successful candidate will hold an IT related professional qualification or relevant experience in a similar role. You will have experience in delivering excellent customer service and case, as well as significant experience working within an IT Service Desk environment. You will have extensive knowledge of IT Service Desk applications, Microsoft 365 and of networking technologies.
You will have strong analytical and problem solving skills and be results oriented. Good verbal and written communication skills are essential and you will work successfully as a team player.
For further information, please review the person specification within the recruitment pack attached below.
Why join us?
You’ll love being part of a caring, inclusive, professional and innovative organisation. You’ll work with colleagues who feel happy, motivated and passionate about what they do as well as working for an organisation that will support and inspire you to do your very best.
How to apply
Please review the recruitment pack below and complete our online application process.
All applicants must apply with a CV and a supporting statement in order to be considered for this vacancy, if either document is not included then your application will not be progressed. Your supporting statement can be completed as part of the online application form, this should be a minimum of 200 words and should outline your suitability for the role based on the criteria listed in the person specification.
We reserve the right to close this vacancy before the closing date if sufficient applications have been received. We recommend you apply early!
Encouraging diversity
We are always working to increase diversity and seek people who can bring diverse thinking, who care about our purpose, and fully support our values and commitment to our customers. We therefore welcome applications from all diverse backgrounds, cultures, perspectives, and experiences to support innovation, creativity, and to help us build balanced teams from all walks of life.
We understand applicants from ethnic minority backgrounds and/or with a disability may have experienced additional barriers when applying for a new role and so we offer applicants from ethnic minority groups or disabled applicants a guaranteed interview if they wish to apply under the relevant scheme and meet all the essential criteria outlined in the person specification.
If you wish to apply under either of these schemes, then please ensure you select "YES" to the relevant question on our online application form.
Further information
For further information about this exciting opportunity please download the recruitment pack at the bottom of this page