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Senior service operator

Middleton (Greater Manchester)
McBride
Operator
Posted: 20 April
Offer description

If you are ambitious, self-motivated, hardworking and a team player and interested in growing your career with an International FMCG business, please read through our job opportunity.

To lead a warehouse services team in order to maximise the control of: Safety, Quality, and Efficiency, through people and effective communication, to ensure the efficient movement of raw materials and finished goods within production areas.

Maximise Safety

* Actively contribute to safety reviews.
* Raise near miss and incident reports and review required actions
* Comply with RMB safety policies and procedures.


Maximise Quality / Service

* Adopt a “right first time” approach to working practices
* Ensure that housekeeping and hygiene standards are maintained at a high level.


Maximise Efficiency

* Optimise efficiency of staff, trucks and live rack by ensuring stock moving in and out of the warehouse and Blowmould areas


Minimise Costs

* Encourage/contribute to cost saving initiatives.


Maximise People Contribution

* Adopt a High Profile on Shop Floor
* Ensure that all HR procedures such as RTW are carried out as required.
* Provide and encourage an atmosphere of involvement.
* Ensure that Personal Development Reviews are carried out as required and in an effective manner
* Encourage the future development of warehouse staff


Maximise Communication

* Communicate relevant information to team members via briefing and training sessions on a regular basis.
* Provide feedback from customer visits/audits.


Safety

* Ensure safety is first and foremost in every activity.
* Work and promote compliance to procedure.
* Comply with RMB safety policies and procedures.
* Discipline and eliminate any and all unsafe practices.
* Control and regulate the use of Banksmen and all work based transport-related procedures.
* Implement and monitor any and all procedural changes.


Quality and Service

* Work and promote compliance to procedure.
* Actively contribute to quality checks and procedural review.
* Ensure that routine quality and safety inspections are correctly carried out.
* Builds effective relationships with people at all levels, while motivating and energising others.


Leadership

* Provides vision and direction, inspires others to follow. Takes responsibility for involving,


Commitment to self-development

* Is not limited by previous experience and engages actively in improvement activities.


Leading Change

* Plans for and successfully introduces change leading to improvements.


Drive and self-motivation

* Achieves success with others, consistently operates as an example for others.

Meeting customer needs

* Understands the importance of identifying and meeting the needs of external and internal customers.


Building customer focus

* Works consistently to achieve customer focus and improve service standards within the team.


Performance focus

* Uses resources effectively, with a clear focus on critical tasks and the achievement of objectives.


Decision-making

* Analyses situations, makes sound judgements and takes appropriate decisions.


Company/Department Strategy and Plans

* Understands his/her departmental plans, objectives and values in detail, how they fit with those of other departments and the inter-dependencies.
* Guides and monitors the team’s performance taking actions and decisions to ensure work is constantly aligned to the departmental goals.
* Takes reasonable risks to overcome problems considering the impact of actions on own and other parts of the business.
* Communicates the plans, objectives and values to team members and ensures each person understands how they can contribute to the achievement of them.


Commercial Awareness

* Has an understanding of what drives cost within own area, an appreciation of the factors which influence profit, and use that understanding to achieve cost and service KPI’s.
* Strives to reduce costs within own area wherever possible without comprising on quality or service.
* Monitors performance KPI’s and communicates them to team members to secure involvement for continuous improvements and cost reduction.


Policies, Procedures and Standards

* Knows when and to whom to refer to for specialist advice.


Customer Service

* Works with customers on a day to day basis to improve the service provided to them.
* Has a good understanding of customer requirements and seeks to meet or exceed them.
* Monitors the standards of service through KPI’s communicating results to team members on a regular basis.
* Takes personal responsibility for ensuring service related problems for his/her area are corrected referring them to the appropriate person if action outside his/her own remit is required.


Health, Safety and Environment

* Develops a basic understanding of the Robert McBride Ltd. Health, Safety and Environmental Policies. Completes handbook within 12 months.
* Ensures procedures and safety and environmental performance standards are adhered to and maintained.
* Report all major instances of quality and service failure.
* Drive and commitment to hygienic working practices audits and checks.
* Implement and monitor any and all procedural changes.


Efficiency

* Ensure that the workload in each area is kept constant and within the correct boundaries to promote and ensure the greatest efficiency.
* Constantly monitor work areas to ensure continuous effective working.

Cost

* Promote and manage cost saving initiatives.

People Contribution

* Assume a very visible and approachable shop floor position.
* Promote and encourage an atmosphere of involvement, ownership, transparency and personnel responsibility through regular briefings
* Manage and control holidays and absence to ensure minimal impact.
* Build a “next in command” structure through training and involvement.
* Promote very clear lines of procedure and responsibilities.

Communication

* Communicate and engage all team members via briefings
* Conduct all communication openly and with transparency and ensure all team members are updated.
* Monitors Filling and Blowmould plans to ensure objectives are met
* Monitor stock aging and usage to maintain flow of stock through Live Rack.
* Liaise with internal and external customers to maintain customer service.
* Return unused components to stock ensuring accuracy of records
* Manage Live Rack and Dan Palletisers/wrappers
* Liaise with Logistex to manage any operational issues with Live Rack
* Effectively allocates the stock to production.
* Manages the time schedules of the internal stock movements from storage
* Is able to manage resources to execute the daily/weekly tasks.
* Can effectively conduct audits and reconcile any discrepancies.


Communication

* Communicates at all levels clearly, listens and involves others in direction and goal setting.

Team Building

* Ensures that any employee failing to comply with relevant standards is dealt with in accordance with the RMB General Safety Notice procedure Ch3: 30-31 as appropriate.
* Ensures the effective communication of safety and environmental related matters between departments, across the shift system and within the department.
* Sets a personal example.
* Ensures that only trained and authorised personnel are permitted to undertake any task/operation. With the exception of a trainee under supervision.
* Ensure adequate licences are held for FLT’s and manage refresher training in line with company policy.


Quality

* Treats quality as a key part of their work on a daily basis and supports initiatives or changes in process as they arise.
* Has a strong understanding of the tasks required to comply with local quality instructions and ensures they are adhered to rigidly.
* Takes personal responsibility for corrective actions / non-conformances in their area. Seeks assistance and raises awareness if they perceive there are potential compliance issues in their area.
* Contributes to diagnostic and continuous improvement exercises, by sharing information or undertaking work as part of improvement teams.
* Communicates improvements, and guides, monitors team members in their completion of quality based tasks.


Systems

* Has a through knowledge of the SAP transactions and processes and Logistex software
* Able to interrogate and investigate inventory accuracy and discrepancies.


Continuous Improvement

* Knowledge of suitable processes and skills application.
* Participates in continuous improvement activities.

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