Job Description
Reed Technology is partnering with a prestigious organisation in Edinburgh to recruit an experienced CRM Project Manager with a strong background in delivering Microsoft Dynamics 365 CRM programmes. You’ll play a key role in shaping and delivering the organisation’s CRM roadmap over the next 24 months.
Key Responsibilities:
* Lead end-to-end delivery of Dynamics 365 CRM projects using Agile, Waterfall, or hybrid methodologies.
* Own project governance: RAID logs, plans, budgets, business cases, and reporting.
* Manage CRM scope, requirements, MVP definition, and change control.
* Coordinate business stakeholders, technical teams, and external Microsoft implementation partners.
* Facilitate workshops for requirements, user stories, and process mapping.
* Ensure solution design aligns with business needs, best practice and future state processes.
* Oversee data migration, integrations, testing, UAT, and go-live readiness.
* Manage CRM project budgets, financial tracking, procurement activities, and vendor contracts.
* Lead change management, communications, training plans, and transition to BAU support.
Requirements:
* Proven experience delivering Dynamics 365 CRM transformation projects.
* Strong project management background including governance, planning, and reporting.
* Experience working with Microsoft partners, technical teams, and multi-disciplinary workstreams.
* Good understanding of the Microsoft ecosystem: Dynamics 365, Power Platform, Dataverse, Azure AD, M365.
* Skilled in requirements gathering, process mapping, and Agile ceremonies.
* Strong communication, stakeholder engagement, and vendor-management skills.
* Experience managing budgets, procurement, and large project financials (up to £2m).
Desirable:
* Microsoft certifications (PL-200, PL-600, or similar).
* Project certifications (PRINCE2, AgilePM, Scrum Master).
* Experience in regulated environments or membership-based organisations.
* Familiarity with GDPR, information governance, and ITIL service transition.
Benefits:
* 2-year FTC paying up to £90.000 / year (DOE).
* Hybrid working model in Edinburgh.