NOC (Network Operation Center) is the central command and control center for ‘Transportation Execution’ across the Amazon Supply Chain network supporting multiple geographies like NA, India, and EU. It ensures hassle-free, timely pick-up and delivery of freight from vendors to Amazon fulfillment centers (FC) and from Amazon FCs to carrier hubs. In case of any exceptions, NOC steps in to resolve the issue and keeps all stakeholders informed of the proceedings. Along with this tactical problem solving, NOC is also charged with understanding trends in network exceptions and then automating processes or proposing process changes to streamline operations. This involves network monitoring and significant analysis of network data.
Overall, NOC plays a critical role in ensuring the smooth functioning of Amazon transportation and thereby has a direct impact on Amazon’s ability to serve its customers on time.
Purview of a Trans Ops Representative:
A Trans Ops Representative at NOC facilitates the flow of information between different stakeholders (Trans Carriers/Hubs/Warehouses) and resolves any potential issues that impact customer experience and business continuity. Trans Ops Specialists at NOC work across two verticals – Inbound and Outbound operations.
Inbound Operations deal with Vendor/Carrier/FC relationships, ensuring freight is picked up on time and delivered at FC as per the appointment. Trans Ops Specialists on Inbound address any potential issues during the lifecycle from pick-up to delivery.
Outbound Operations deal with FC/Carrier/Carrier Hub relationships, ensuring trucks leave the FC to deliver customer orders as promised. Trans Ops Specialists on Outbound address issues during freight transit from FC to customer premises.
A Trans Ops Representative provides timely resolution by researching and querying internal tools and making real-time decisions. The ideal candidate should understand requirements, analyze data, notice trends, and drive customer experience without compromising on time. Basic logistics knowledge and clear communication skills are essential.
Key job responsibilities include:
- Ideating and driving process improvements.
- Communicating with external customers (Carriers, Vendors/Suppliers) and internal teams (Retail, Finance, Software Support, Fulfillment Centers).
- Systematically escalating problems or data variances to relevant teams and following up on resolutions.
- Creating narratives outlining weekly findings and variances for review.
Providing real-time customer experience in a 24*7 operating environment.
Qualifications include:
1) Bachelor’s degree
2) 12-24 months of work experience
3) Good communication skills
4) Proficiency in Excel (pivot tables, VLOOKUPs)
5) Ability to work effectively in a team in a dynamic environment
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you need workplace accommodations during the application or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If your region isn’t listed, contact your Recruiting Partner.
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