We're building a brand-new team of Customer Service Advisors to join an already busy department as additional support for the Spring peak.If you're passionate about delivering excellent service and want to work in a dynamic environment, this could be the perfect opportunity for you
This role is offered on an initial 6-month contract, starting in February with hours from Monday to Friday, 8:30 AM to 5 PM, however, as the company is progressive there could be permanent opportunities too
What you will be doing as the Customer Service Advisor
* Accurately processing customer orders and requests.
* Managing pricing, product information, and general customer queries.
* Resolving complaints from start to finish with accountability and empathy.
* Assisting internal teams with sales strategies and promotional campaigns.
* Raising credit notes and handling return and repair processes.
* Liaising with logistics providers to ensure timely and successful deliveries.
Experience, skills and attributes required
* Confident and clear communicator with excellent customer service skills.
* Empathetic and resilient, able to deliver exceptional support even under pressure.
* Highly organised and detail-oriented, capable of managing multiple tasks effectively.
* Comfortable using IT systems; experience with SAP and Google Docs is a bonus but not essential.
* Proactive and solutions-focused, with a practical approach to problem-solving.
What's In It for You?
* Salary: £25,000
* Holidays: 32 days (including 8 bank holidays)
* Hybrid: 2 days per week, once trained
* Training: Comprehensive 4 week training program to set you up
* Benefits: A comprehensive package including a pension scheme, health plan, critical illness cover, sick pay, staff discounts, and the potential for permanent roles for the right candidates, subject to business needs
* Modern workplace: A well respected employer offering fantastic culture, progression opportunities, and excellent facilities
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