Join to apply for the Support Analyst role at Instem
Join to apply for the Support Analyst role at Instem
Location: Stone, Staffordshire Hybrid working, 2 days a week in our Stone Office)
Status: Permanent, Full Time
Package: Competitive Salary, Flexible Working, Development & Opportunity (Personal & Technical), Private Medical (Optical & Dental options), Matching Contributory Pension, 25 Days Leave + Public Holidays + Buy and Sell Scheme, Life Insurance, Referral Scheme, Employee Assistance Program, Benefits Hub.
Why are we hiring a Support Analyst?
As we continue to grow we are hiring a Support Analyst to compliment the current support team.
The Support Analyst will be responsible for providing technical assistance and support to end-users, resolving software and hardware issues, and ensuring the smooth operation of deployed SaaS application systems.
Who’s Instem?
Well, we’re a global provider of bespoke industry-leading software solutions and services, which facilitate the pre-clinical, and clinical phases of the drug discovery process. We have over fifteen products in our portfolio, used by over 700 pharmaceutical clients (including all the top 20!)
What’s the culture/environment like? For a global business of over 300 staff, we very much have a family feel. You’ll be part of a friendly, communal, solution based, flexible environment, where you’ll feel empowered, valued and accountable. We’ll invest in you as a person and encourage you to take part in companywide workshops for wellbeing, mental health, critical conversations, and strengths.
What are you responsible for?
* Provide first-level application and technical support to end-users via all communication channels.
* Adherence to Response, Resolution and Continual contact SLA’s, ensuring timely resolution and follow-up.
* Ensure clear and timely communication with clients by providing regular updates on ticket progress, outlining next steps, and confirming resolutions.
* Accurately document the investigation and resolution of support incidents, providing clear steps to serve as a strong training foundation for future similar cases.
* Collaborate with other team members or cross functional groups to resolve more complex application/technical issues.
* Adherence to the Company’s Quality Management System to ensure that all work is handled Securely, Professionally and Diligently
Skills, Knowledge And Experience
* Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent work experience.
* Proven experience in a technical support or help desk role.
* Strong knowledge of Windows and Mac operating systems, as well as common software applications.
* Familiarity with network protocols, hardware components, and troubleshooting techniques.
* Certifications such as CompTIA A+, Network+, or Microsoft Certified Professional (MCP) are a plus.
* Knowledge of our Quality Management System and its application to tasks associated with this role
If you are customer obsessed, have excellent problem-solving skills coupled with great analytical skills, we would love to hear from you!
An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
Instem stores and processes data using an Applicant Tracking System (ATS). For more information regarding our privacy policy use the following link: http://www.instem.com/about/data-protection.php
Seniority level
* Seniority level
Entry level
Employment type
* Employment type
Full-time
Job function
* Job function
Information Technology
* Industries
Research Services
Referrals increase your chances of interviewing at Instem by 2x
Get notified about new Support Analyst jobs in Stone, England, United Kingdom.
Stoke-On-Trent, England, United Kingdom 3 weeks ago
Staffordshire, England, United Kingdom 2 weeks ago
Crewe, England, United Kingdom 1 week ago
IT Service Operations Technical Analyst – Macclesfield
Macclesfield, England, United Kingdom 8 hours ago
Burntwood, England, United Kingdom 3 weeks ago
Stoke-On-Trent, England, United Kingdom 1 week ago
Willenhall, England, United Kingdom 2 days ago
Walsall, England, United Kingdom 2 weeks ago
Stafford, England, United Kingdom 1 week ago
Control System Technical Support Engineer
Telford, England, United Kingdom 5 hours ago
It Service Desk Apprentice (Amari Metals Limited)
Wednesbury, England, United Kingdom 1 month ago
Burton Upon Trent, England, United Kingdom 1 week ago
Stoke-On-Trent, England, United Kingdom 4 days ago
Applications Support & Development Officer
Walsall, England, United Kingdom 1 month ago
IT Solutions Specialist/Analyst/Consultant / IT Implementation Specialist / IT Business Analyst /
Telford, England, United Kingdom 2 weeks ago
Alsager, England, United Kingdom 3 days ago
Stoke-On-Trent, England, United Kingdom 1 week ago
Telford, England, United Kingdom 1 day ago
Telford, England, United Kingdom 3 weeks ago
Through-Life Support Engineer (12 Months FTC)
Alsager, England, United Kingdom 3 days ago
Macclesfield, England, United Kingdom 2 days ago
Macclesfield, England, United Kingdom 1 week ago
Stoke-On-Trent, England, United Kingdom 3 days ago
Senior CPM/EPM Support Consultant (Hybrid – Keele, UK)
Keele, England, United Kingdom 2 weeks ago
Burton Upon Trent, England, United Kingdom 1 month ago
Telford, England, United Kingdom 3 weeks ago
Crewe, England, United Kingdom 2 weeks ago
Rocester, England, United Kingdom 1 week ago
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr