Taking responsibility for the overall customer experience across the store, from the checkout to back of house, ensuring we deliver on our customer commitments.
Managing the front-end checkout operation, ensuring all our customers are served in line with our expectations.
Managing operations in our petrol station (if your shop has one).
People management is a significant part of the role, including managing performance and capability, conducting disciplinary procedures, and ensuring scheduling and pay are accurate.
At times, you may assume overall responsibility for running the store, providing direction and support to all colleagues to deliver for the customer.
What makes a great customer experience manager:
* Previous line management responsibilities in a fast-paced, operational environment.
* Someone who is truly obsessed with customers and service, and coaches a team to do the same.
* Delivers KPIs or other performance indicators.
* Can manage disciplinary, performance issues, or other employee relations issues.
* Leads operations and is comfortable managing independently in the absence of more senior management.
Employee Benefits:
* Discount card - 10% discount off shopping at Sainsbury's, Argos, Tu, and Habitat after four weeks. The discount increases to 15% at Sainsbury's every Friday and Saturday, and 15% at Argos every pay day.
* An annual bonus scheme based on performance.
* Free food and hot drinks provided for colleagues in all stores.
* Generous holiday entitlement, maternity, and paternity leave.
* Pension - we'll match 4-7.5% of your contributions.
* Sainsbury's share scheme - build up an investment at discounted rates.
* Wellbeing support - access to emotional support, counselling, legal, and financial advice.
* Colleague networks - connect with like-minded individuals to fulfill your potential.
* Cycle to Work scheme - hire a bike and cycling equipment, saving on tax and NI.
* Special offers on gym memberships, restaurants, holidays, retail vouchers, and more.
Our Commitment to Inclusion:
We are dedicated to being a truly inclusive retailer, where every colleague can achieve their full potential and every customer feels welcome. We offer support for families, carers, and provide resources for understanding and supporting our teams. Our internal networks promote representation and help identify and remove barriers. We provide development opportunities, mentorship, training, and celebrate diversity through initiatives and events. If you need reasonable adjustments during the application or interview process, please let us know.
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