Job Title: Operations Manager Location: Manchester (National UK role – England & Scotland, travel to customer sites required) Salary: £50,000-£55,000 per annum car allowance benefits Hours: 42 hours per week (Monday-Saturday coverage) About the Role You will take ownership of one of our key national contracts, delivering end-to-end operations across multiple sites. This high-profile position will see you lead your on-the-ground team, harness performance data to spot trends, and make smart decisions that drive service excellence, financial performance and full compliance. What You’ll Be Doing * Oversee operations across all sites within the contract, ensuring high operational standards are consistently met. * Use performance data to identify trends, highlight issues and drive continuous improvement. * Lead, support and coach Area Managers to deliver against KPIs. * Collaborate closely with the Contract Director on reporting, planning and key strategic projects. * Ensure P&L targets are achieved, and cost-efficiencies identified and acted upon. * Manage customer relationships, handle escalations and maintain high satisfaction levels. * Conduct site visits to assess standards, compliance and safety. * Embed a culture of accountability, share best practice and drive continuous improvement. What We’re Looking For * Proven experience in managing large-scale operations, ideally within cleaning or facilities management. * Strong analytical skills — confident at turning data into actionable insights. * Excellent stakeholder management and communication skills; able to engage at all levels. * Highly organised, proactive and adept at juggling multiple priorities. * Sound knowledge of Health & Safety and COSHH regulations. * Willingness to travel nationally, including overnight stays. * Strong leadership skills with a track record of motivating teams to deliver results. * Comfortable using Excel and reporting tools to monitor performance and drive improvement. What You’ll Get * Competitive salary up to £55,000. * Car allowance. * Company laptop and phone. * Pension scheme. * Private health insurance. * Career development opportunities within a growing business. About Us TCFM has been delivering high-quality cleaning and facilities management services for over 60 years. From our humble beginnings, we’ve grown into one of the UK’s leading FM companies, working across a wide range of sectors. This role gives you the chance to make a real impact on one of our most important accounts — using your operational expertise and data insight to drive performance and deliver exceptional results