Claims Administrator - Life & Pensions
Claims Administrator - Life & Pensions
Apply now for the remote hybrid role based in Swindon or Cheltenham. This full-time, permanent position offers an excellent opportunity to work with a key Life & Pensions client within a well-established team. The role involves customer contact and potential career progression.
Location: Swindon, United Kingdom
Hours: Full-time, 37.5 hours/week
Contract: Permanent
This role involves a hybrid working arrangement, primarily from home, with visits to the offices in Swindon or Cheltenham, so candidates should be within commuting distance.
Responsibilities:
* Communicating with customers via telephone and written correspondence regarding bereavement claims.
* Following up with customers for outstanding information needed for claims.
* Performing administrative duties related to claims.
* Supporting a positive team culture.
* Handling general administrative tasks.
Candidate Requirements:
* Previous administrative experience in an FCA-regulated financial environment or claims experience in a back-office setting, preferably within Life & Pensions. Full training will be provided.
* Excellent written and verbal communication skills, with a focus on customer service.
* Ability to handle sensitive situations with vulnerable customers.
* Good IT skills, including Word and Excel, with quick adaptability to new software.
* Self-motivated and able to manage workloads effectively.
What We Offer:
* Comprehensive training and career development opportunities.
* Competitive starting salary with performance-based salary reviews.
* Benefits including pension, life assurance, cycle-to-work scheme, and generous maternity, adoption, and parental leave.
* Voluntary benefits tailored to your lifestyle, such as discounts, health and wellbeing support, travel, and technology benefits.
Join a diverse and dedicated team committed to creating better outcomes for our employees and clients. We support your growth and development in the financial services sector.
About Capita Regulated Services:
We’re transforming life, pensions, and mortgage services, delivering responsible and sustainable solutions that adapt to market changes and customer needs. Our teams operate across the UK and worldwide, offering end-to-end administration, digital technology, and business support services. Join us to shape the future of regulated services.
Next Steps:
If interested, click below to apply, register, and track your application. Our Resourcing Team will review your application and contact you.
Equal Opportunities:
We are an inclusive, Disability Confident employer committed to fair recruitment. For accessible formats or support, contact reasonableadjustments@capita.com or call 07784 237318. For more info, visit the Capita Careers website.
Access to Work support is available for candidates with disabilities or health conditions, including communication support at interviews. Apply at this link.
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