Overview
We\'re looking for a hands-on, strategic Director of Operations to lead Houst\'s end-to-end operations across markets, functions, and time zones. You\'ll sit on our SLT, own operational performance, and balance strategic thinking with practical execution.
You\'ll lead 70+ people globally, manage three senior function leads, and shape how we scale operations in a tech-driven, cost-efficient way. From property maintenance to guest experience, pricing to platform performance, you\'ll build systems, solve messy problems, and make our customer experience five-star, every time.
Responsibilities
* Own global operations strategy and execution
* Build scalable systems and processes that improve speed, cost, and quality
* Lead and grow high-performing, distributed teams
* Drive platform optimisation, dynamic pricing, and cost control
* Work closely with Product, Growth, and SLT to hit company-wide goals
Qualifications
* 10+ years in operations (ideally in marketplace, proptech, or hospitality)
* Strong leadership experience across global teams
* Data-driven with excellent analytical and financial skills
* Obsessed with customer experience and operational excellence
Benefits
* 25 days holiday
* Hybrid working (3 days in our London office, 2 days WFH)
* An extra day off for your birthday - because who wants to work on their birthday?
* Employee discounts - at heaps of restaurants, shops, gym memberships, cinema tickets and more
* Pawternity - We encourage proud parents of new pets to work from home to help their new member settle in
* Pension - We provide a pension scheme for all permanent employees
* MacBook - for business use
#J-18808-Ljbffr