Overview
Edison Smart is partnered with a global leader in digital security and IoT solutions, covering track & trace, telematics, mobile connectivity, eSIM, and enterprise IoT. They are seeking a Helpdesk Administrator to join their team. As a Helpdesk Administrator, you will be a key member of the support team, responsible for ensuring seamless communication between customers, engineers, and internal teams. You’ll log enquiries, schedule engineer routes, and ensure customers receive timely updates and job completion confirmations.
Role: Helpdesk Administrator | Location: Milton Keynes | Base pay: £75k base
Responsibilities
* Provide first-line support for customer enquiries via phone and email, accurately recording job details in the IT system
* Coordinate engineer schedules in line with service level agreements (SLAs)
* Support the engineer and parts dispatch teams
* Confirm job completions and provide customers with updates and documentation
Skills & Experience
* Minimum of 3 years’ experience in a customer service or administrative role
* Strong time management skills and the ability to prioritise tasks effectively
* Good knowledge of UK and Northern Ireland geography
* Proficient in Microsoft Outlook, Word, and Excel
* Strong communication skills and ability to work effectively in a team
* Proactive, organised, and eager to learn
Seniority level
* Associate
Employment type
* Full-time
Job function
* Administrative
Industries
* Telecommunications
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