Sellick Partnership is currently assisting in the recruitment of an IT Manager for a public sector organisation based in North Shields. This is a permanent role.
Responsibilities of the IT Manager include:
1. Providing technical support and assistance to end-users within the organisation
2. Delivering 2nd Line support for IT incidents as a subject matter expert
3. Managing a team of up to 8 staff members
4. Monitoring and managing support requests to ensure proper logging, assignment, and timely response
5. Streamlining processes and shifting demand left to the ServiceDesk to reduce response and resolution times, enhancing customer satisfaction
6. Participating in meetings to assess business and service requirements and designing the technical architecture for IT services
The ideal candidate will have:
1. Extensive experience in maintaining information systems and security
2. Experience working in a technical environment
3. Extensive experience in system integration processes
Interested applicants are encouraged to apply immediately for consideration. For further information or to discuss your suitability, please contact Ellie Turner at our Newcastle office for a confidential discussion.
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Sellick Partnership is committed to diversity and accessibility. We welcome applications from all backgrounds. Our advertisements list experience, rates, and salaries as guides; applications are assessed based on skills and experience evidenced in the CV. For information on data processing, please review our privacy notice on our website.
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