Overview
We’re looking for a hands-on Network Support Engineer to join our client’s IT team in Norwich, providing vital support for 24/7 onshore and offshore operations. This is a practical, varied role covering installation, configuration, troubleshooting, monitoring, and seeing jobs through from start to finish.
Office-based Mon–Fri in Norwich with regular UK site/offshore travel. Includes on-call rota for critical events.
What you’ll do
* Manage and support network infrastructure (routers, switches, firewalls, VoIP)
* Troubleshoot and resolve issues via the IT Helpdesk system
* Monitor network performance and minimise downtime
* Support offshore telecoms equipment and site-to-site radio links
* Work with the Group Network Team (Paris) and liaise with WAN providers
* Maintain accurate records, backups, and recovery plans
What we’re looking for
* Extension knowledge and experience working within the Cisco command line (or higher)
* Strong knowledge of IP networks, routing, switching, and security
* Hands-on experience with Cisco kit and VoIP
* Problem-solving mindset, practical approach, and ability to work independently or in a team
What’s on offer
* Competitive salary + discretionary bonus
* Private Medical & Dental Cover
* Excellent Pension & Life Assurance
* Flexible Benefits & Flex Days
* 25 days holiday + bank holidays
Seniority level
* Associate
Employment type
* Full-time
Job function
* Information Technology
* Industries
* Oil and Gas
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