Alder Hey Children’s NHS Foundation Trust is a provider of specialist health care and has a presence in community outreach sites and, in collaboration with other providers, our clinicians help deliver care closer to patients’ homes by holding local clinics at locations from Cumbria to Shropshire, in Wales and the Isle of Man. The Trust also provides inpatient care for children with complex mental health needs at our Sunflower House building newly relocated, and opened on the hospital site. We currently have more than 4,000 staff working across our community and hospital sites. We’re also a teaching and training hospital providing education and training to around 540 medical and over 500 nursing and allied health professional students each year. As black and minority ethnic (BME) employees are currently under-represented in this area, we particularly welcome applications from members of our BME communities. All appointments will be made on merit. You can expect a warm welcome at Alder Hey Children's NHS Foundation Trust, our staff are friendly and welcoming. We listen to each other and work together to embed our Trusts values and behaviours. At Alder Hey we appreciate our staff and reward them with an outstanding benefits package including: Great flexible working opportunities Lease car scheme and Home Electronics Scheme Generous annual leave and pension scheme Extensive staff health and well-being programmes Job overview Right to work: We actively promote diversity and inclusion. Please note that this role is not on the Home Office list of occupations eligible for sponsorship under the Skilled Worker visa route. We recommend that you assess your eligibility before applying for this position. Visit https://www.gov.uk/skilled-worker-visa This role is a pivotal role in the running of the outpatient appointment booking service, ensuring all outpatient appointments are made, clinic template maintained and clinic capacity is monitored for specified specialties. To make sure that any variance from service targets are identified and escalated. The post is a fixed term position with flexible working arrangements available as well as the opportunity for hybrid working once full trained and competent, dependent on business need. Advert This role is a pivotal role in the running of the outpatient appointment booking service, ensuring all outpatient appointments are made, clinic template maintained and clinic capacity is monitored for specified specialties. To make sure that any variance from service targets are identified and escalated. We are seeking a hard working, resilient, organised candidate who has the ability to use their own initiative, excellent computer skills and experience in an acute healthcare setting. You must be able to follow procedures and ensure a high standard of service, ensuring the best quality care is given to patients and families. Working for our organisation Alder Hey has already earned our place as one of the world's leading children's hospitals, thanks to innovation and pioneering medical work. We treat 250,000 young patients a year and have a broad range of hospital and community services, serving the local population of children, as well as being a tertiary referral centre for children from across Merseyside, Cheshire and parts of Lancashire, Shropshire and North Wales. Every individual makes a valuable contribution and Alder Hey is proud of its long history of providing pioneering and innovative healthcare to children and young people. The post holder must adhere to Trust Policies and Procedures at all times. Detailed job description and main responsibilities This post will be responsible for a number of key aspects within the department: • Responsible for negotiating appointments with parent/carers ensuring that appointment bookings are made within the strict parameters of clinical priority and NHS waiting time standards, also ensuring patient demographic details are checked and amended on the PAS (Meditech) system and complete necessary actions. • Maintain and enhance an efficient and helpful attitude whilst undertaking all duties. • Maintain / input / validate data for all areas, as required, ensuring patient details are accurate, using the Pas (Meditech) system, spreadsheets, and Patient Databases. • Deal with all internal/external e-mails and web requests as required. We reserve the right to close vacancies without notice when we have received a sufficient number of applications from which to make a shortlist. Please ensure you apply without delay if you wish to be considered for this role. Please ensure you check the email account from which you apply regularly as we will contact you using this regarding your application. All candidates will be notified via email whether or not they have been shortlisted. Alder Hey Children’s NHS Foundation Trust is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. We are committed to creating a well-managed, flexible working environment that supports staff and promotes their welfare and development. We actively promote equality and diversity and operate a Zero Tolerance policy to aggression, violence, bullying and harassment. Should you require any assistance during the application stages please contact recruiting manager of vacancy or the recruitment team at [email protected] or call 0151 282 4599 Please declare within the supporting information if artificial intelligence (AI) has been used in your application. Please note, the selection processes at Alder Hey Children's Hospital NHS Foundation Trust are in place to ensure we recruit candidates with the right skills and values, please be advised that the use of AI in applications are monitored. We remain vigilant against candidates who misuse these tools to generate an application that doesn’t accurately reflect their skills.