Join to apply for the Customer Resolution Agent role at Nottingham Community Housing Association
15 hours ago Be among the first 25 applicants
Join to apply for the Customer Resolution Agent role at Nottingham Community Housing Association
Get AI-powered advice on this job and more exclusive features.
The Customer Experience team are an integral part of NCHA. Our purpose is to deliver high quality outcomes for our customers; we understand that sometimes we get things wrong but we act decisively to restore confidence and work tirelessly to prevent the issue from recurring.
As a Customer Resolution Agent you will provide effective investigation and resolution to customer complaints. We’re looking for someone who can ensure a timely and high-quality experience is always offered and that commitments made to customers are monitored to ensure they are met. Someone who is effective at co-ordinating with key stakeholders to ensure that they have the necessary information to mitigate the risk of further customer dissatisfaction. Someone who can advocate for the voice of the customer. If you’re calm, diplomatic, with the ability to remain impartial then you could be our next Customer Resolution Agent! Apply today!
Skills
Knowledge of social housing and/or care and support is desirable but not essential for the role. We need the right skills and experience to ensure the needs of our customers are met. We would love to hear from you if you have the below qualities and experience:
* Excellent communication skills
* Good attention to detail and analytical skills
* Experience in frontline customer roles
* Experience with complaint investigations
* An understanding of the needs of people from diverse social, cultural and racial backgrounds and vulnerable adults
The role is full time, Monday - Friday 08:00 - 17:00, with hybrid working available. While we are currently based in Bulwell in Nottinghamshire, we are very excited about our move to Clifton in late 2024 to our brand-new purpose-built offices.
Closing Date: 24th July 2024
Interview Date: 6th August 2024
Previous applicants and colleagues re-applying will be reviewed at the manager’s discretion.
Please note that we are not currently offering visa sponsorship.
Why work with us?
In addition to generous annual leave, development opportunities and company pension, we also have many more amazing benefits at NCHA.
NCHA strives to be a welcoming and inclusive employer as such we particularly welcome applicants from ethnic minority communities, LGBTQ+ communities, candidates with disabilities, as they are currently under-represented within our workforce.
Seniority level
* Seniority level
Entry level
Employment type
* Employment type
Full-time
Job function
* Job function
Other
* Industries
Non-profit Organizations
Referrals increase your chances of interviewing at Nottingham Community Housing Association by 2x
Sign in to set job alerts for “Customer Representative” roles.
Derby, England, United Kingdom 1 month ago
Nottingham, England, United Kingdom 1 week ago
Nottingham, England, United Kingdom 2 weeks ago
Nottingham, England, United Kingdom 1 day ago
Nottinghamshire, England, United Kingdom 3 weeks ago
Nottingham, England, United Kingdom 3 weeks ago
Barlborough, England, United Kingdom £24,000.00-£24,200.00 6 days ago
Shirley, England, United Kingdom 2 weeks ago
Mansfield, England, United Kingdom 1 week ago
Loughborough, England, United Kingdom 1 month ago
Chesterfield, England, United Kingdom 3 weeks ago
Customer Care Champion - Dispatcher (Fixed Term Contract 12 months)
Long Eaton, England, United Kingdom 2 days ago
Ripley, England, United Kingdom 1 day ago
Hazelwood, England, United Kingdom 5 days ago
Long Eaton, England, United Kingdom 4 days ago
Syston, England, United Kingdom 1 month ago
BIA Customer Service Agent (personal lines)
Derby, England, United Kingdom 4 days ago
Derby, England, United Kingdom 2 weeks ago
Leicester, England, United Kingdom 23 hours ago
Leicester, England, United Kingdom 18 hours ago
Multichannel Customer Service (Digital & Telephony)
Nottingham, England, United Kingdom 5 hours ago
Forest Town, England, United Kingdom 8 months ago
Forest Town, England, United Kingdom 1 year ago
Forest Town, England, United Kingdom 1 year ago
Forest Town, England, United Kingdom 1 month ago
Leicester, England, United Kingdom 6 hours ago
Chesterfield, England, United Kingdom 3 days ago
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr