Overview
We are seeking a knowledgeable and proactive Credit Hire File Handler to join our Legal team in Newcastle. This role offers an excellent opportunity to investigate complex credit hire claims up to £25,000 in value and contribute to reducing overall spend for our insurer clients.
Key Accountabilities
* Carry out complex and technical investigations on credit hire claims submitted from specific opponents.
* Use own initiative, plan and prioritise workloads, and follow work processes to stay on strategy.
* Communicate effectively, including excellent listening, verbal communication, telephone negotiation, and sensitivity when required.
* Make decisions and remain calm under pressure.
* Use IT skills including Word and Outlook; experience of a Case Management System is preferred.
* Maintain own case load and manage credit hire files effectively.
* Adhere to Keoghs values.
Technical Knowledge to be Developed
* Understanding of Pre Proceedings Credit Hire
* The life cycle of a file
* Knowledge of common law and litigation principles
* Understanding of costs and protective offers
* Preparation of a case for litigation
Personal Development
* Opportunity to develop a range of legal skills under supervision.
* Career progression may lead to work in litigated fast track, fraud or multi-track units.
* Leadership potential could progress to deputy and team leader roles.
Competencies
* Effective Communication
* Prioritising and Organising
* Client Skills
* Adaptability
* People Skills
* Commercial Awareness
* Drive to Succeed
Working Hours
35 hours per week, Monday – Friday 9am – 5pm with 1 unpaid hour for lunch. Hybrid role: 1 day in office and 4 days from home.
Experience, Skills and Qualifications
* At least 12 months handling credit hire cases.
* Education – at least 5 GCSEs; a degree or LPC is preferable.
* Ability to use own initiative, plan and prioritise workloads, and make decisions.
* Excellent listening, verbal communication and telephone negotiation skills.
* Good IT skills including Word and Outlook; experience of a Case Management System preferred.
* Ability to follow work processes and keep to strategy.
* Ability to recognise when sensitivity and tact are required.
* Remain calm under pressure.
* Adhere to Keoghs values.
Benefits
* 25 days holiday per year (increases with level of service; opportunity to buy & sell 3 days)
* Hybrid working – one day in office.
* Simply Health Care Cash Plan.
* Pension contribution: 5% Employee / 3% Employer.
* Davies Incentive Plan.
* WeCare – 24/7 online GP and mental health support.
* Death in Service after 1 year’s service.
* Cycle to Work Scheme (after successful completion of probation).
* Tech Scheme (after successful completion of probation).
* Season Ticket Loan (after successful completion of probation).
* Gym Flex (after successful completion of probation).
* Access to Online Discount Sites.
* Discounted Gourmet Society Membership.
* Discounted tickets for Merlin Attractions nationwide.
* Discounts at local retail outlets.
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