Customer Service Consultant - FTC - Gloucester
Launched in 1999 in Salcombe, Devon, Jack Wills is a destination for all things Fabulously British. Our history and culture always continues to inspire us, looking to the country’s great sporting and countryside pursuits for inspiration. We take pride in using the finest quality materials, techniques and designs to deliver a distinctive connection between the old and the new. From Oxford to Hong Kong, we’re flying the Jack Wills flag online and in over 80 stores worldwide, making this an exciting time to join our growing team.
Our Values
* Courage : Committed, resilient, confident, charismatic, charming, ambitious, entrepreneurial, imaginative, aspirational
* Integrity : Principled, purposeful, open, honest, transparent, respectful, humble, sincere, authentic
* Youthful Spirit : Free, fun, optimistic, energetic, spontaneous, spirited, ageless, effortless
Temporary role ending 4th January 2026. Flexible working hours with variable weekly availability and periods with no hours available. We may close this vacancy early if we receive a high volume of applications.
Job Description
* Greet customers with a sincere and warm welcome and ensure they are aware you are there to help.
* Ask open questions to find out customers' needs.
* Recommend, select and locate the correct merchandise for the customers' needs.
* Receive and process cash and card transactions.
* Be fully updated on product knowledge.
* Maintain a customer-friendly and customer-focused environment at all times.
Qualifications
* Excellent communication skills.
* Able to work effectively within a team environment.
* Customer focused.
Core Values
* Think Without Limits – Move fast, take bold action, and bring the team along with you.
* Own It and Back Yourself – Take responsibility for your role, master the basics, and drive results.
* Be Relevant – Stay connected to our people, our partners, and the planet.
Seniority Level
Entry level
Employment Type
Part-time
Job Function
Retail
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