Purpose of the Role
The role of the Team Leader is to supervise the on-shift Cleaning Team to ensure the overall cleanliness of the centre and supporting the cleaning management team, Soft Service Manager, Duty Managers, Operations Manager and Centre Manager, in ensuring that the Centre is always a safe and pleasant environment for our customers.
To be successful in this role, suitable candidates will be able to organise, lead, motivate and manage shift cleaning teams to provide an exemplary standard of cleaning of the centre, including mall areas, staff rest rooms, waste and car parking facilities. Candidates will be able to demonstrate the ability to support operational shift rotas, staff development, training, stock and materials, and to ensure that all work is carried out in accordance with compliance to health and safety and auditory bodies. In addition, candidates will be customer focused and flexible with excellent communication skills.
You will be a proactive, natural leader, with the ability to lead your team with a “hands on” approach. You will have the ability to act decisively with an eye for detail; to ensure the centre is immaculately presented, safe and secure throughout trading times. You will be capable of managing ‘from the floor’ and not from a desk.
Key Responsibilities
* Be able to lead and develop staff
* To have a hands-on approach
* Ensure good knowledge of all facilities and processes in order to deal with customer’s queries, complaints and compliments in line with company procedure.
* Undertake effective reviews for all staff under your supervision ensuring full participation in the review process.
* Create and manage staff rotas
* Stock Control
* Complete daily forms to support work carried out
* Compliance with all work-related Health and Safety regulations
* Any other reasonable task requested by a member of the management team
* Have pride in the Centre; ensuring you deliver consistently high standards of customer service at all times, thereby promoting a professional and welcoming atmosphere.
* Ensure good knowledge of all facilities and processes in order to deal with customer’s queries, complaints and compliments in line with company procedure
* Contribute fully to Team effort.
Skills, Knowledge and Experience
Essential
* Able to demonstrate a good level of customer service.
* Ability to work on own initiative and deal with demanding situations.
* Have a honest and reliable work ethic.
* Well presented.
* Good interpersonal and communication skills.
* Able to work in both/internal and external environments.
* Willingness to participate in further on-site training.
* To be computer literate – Word, Excel and PowerPoint
* Flexible working approach to work patterns
* Experience in leading and training staff
Desirable
* Basic Knowledge of H&S legislation.
Working Hours - 30 hours per week, 4 x 7.5hr shifts (including weekends)
Salary - £13.91 per hour
Please see our Benefits Booklet for more information.
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