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Old Trafford, Manchester, UK (4 days on-site)
Salary: £26-27k per annum
iO Associates is seeking a 1st Line Engineer for a Manchester-based IT services provider specializing in managed IT support, cloud infrastructure, cybersecurity, and VoIP. The company is known for its client-focused approach and strategic consultancy, helping businesses align technology with their growth goals.
They are offering an exciting opportunity for an experienced 1st Line Support Engineer to join their expanding team. The role involves maintaining high standards of client service as the company grows its delivery capabilities.
Key Requirements:
* Reliable and self-motivated professional with a proactive work approach.
* Strong problem-solving skills with effective application of technical knowledge.
* Experience in handling customer incidents via phone, email, or in person, ensuring timely resolution.
* At least 2 years of experience in a service desk or deskside support role, preferably within an MSP environment, with a focus on delivering excellent customer service.
Responsibilities:
* Provide support and administration across Windows Server (all versions), Windows 10/11, Office 365, Exchange, SharePoint, Active Directory, and Azure.
* Manage virtualization platforms (Hyper-V, VMware), Ubiquiti devices, VoIP telephony, and network hardware and cabling formats.
* Implement and maintain MDM solutions, including Intune, with scripting and automation using PowerShell.
* Troubleshoot and resolve hardware, software, and networking issues, utilizing knowledge of TCP/IP, DNS, and DHCP.
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