Create a culture of service excellence focused on delivering outstanding client relationships and operational performance.
T Brown Group, a leading property maintenance, repair, and installation organisation, is seeking to appoint a Mechanical Contracts Manager to oversee and drive the success of their Peabody Housing account. Specialising in servicing, repair, and installation of gas central heating and hot water systems for local authority and housing association landlords, this role is pivotal in ensuring exceptional service delivery and commercial performance across multiple contracts.
As Mechanical Contracts Manager, you will act as the primary point of contact for clients, managing relationships from mobilisation through to de-mobilisation. You will monitor operational and administrative performance, lead Customer Relationship Officers, and work closely with field operations and department heads to maintain high standards and proactively address any performance risks. Your focus will be on delivering contracts in the most commercially advantageous manner, ensuring compliance, and driving continuous improvement.
Key Responsibilities:
* Lead and manage client relationships, ensuring exceptional service delivery and satisfaction
* Monitor contract performance, KPI achievement, and financial targets, implementing improvement plans where necessary
* Produce and present detailed reports, budgets, and analysis to senior leadership and clients
* Drive commercial efficiency, including cost control and profitability across contracts
* Champion health and safety compliance and foster a culture of safety excellence
* Develop and mentor your team, ensuring continuous professional growth and high performance
About You:
You will bring proven experience in contract management and operational leadership within a customer-focused environment, ideally in property maintenance or M&E services. Strong commercial acumen, excellent communication skills, and the ability to influence and lead diverse teams are essential. A full driving licence and relevant technical qualifications (including ACS gas safety certifications) are required.
Why Join Us?
A salary of £59,647.90 + £6,000 car allowance is on offer.
To arrange a confidential discussion, please contact our retained advisor Joe Glendon of The Management Recruitment Group (MRG) - (phone number removed).
The closing date for applications is Sunday 5th April 2026.
Interviews will be held in Leatherhead on Tuesday 21st April 2026