We’re partnering with a well-established UK business seeking an IT Manager to lead their IT service desk and support function. This is a hands-on leadership role where you’ll manage day-to-day IT operations, deliver key infrastructure projects, and help shape the company’s IT strategy. Core Responsibilities Lead, mentor, and develop a small IT support team, driving high standards of service delivery Act as the go-to escalation point for technical issues, providing hands-on resolution where needed Manage and deliver infrastructure projects, upgrades, and systems improvements Partner with suppliers and group IT to maximise value from technology investments Oversee IT governance, documentation, and security compliance Track performance metrics and continuously improve support processes Own key systems: Microsoft 365, Azure AD, Windows Server, and endpoint management Experience Required Proven experience leading an IT support/helpdesk team Strong technical expertise across Microsoft 365, Azure AD, Windows Server, and networking Solid infrastructure background with hands-on experience across cloud and endpoints Knowledge of IT governance, cybersecurity standards, and risk management Excellent problem-solving skills with the ability to engage stakeholders effectively A balance of technical know-how and customer-focused leadershipApply Now