Job Summary
We are seeking a friendly, organised, and reliable Medical Receptionist / Administrator to join our busy GP Practice team. This patient‑facing role requires excellent communication skills, a professional manner and the ability to manage a varied workload in a fast‑paced healthcare environment.
Reception Duties
* Welcoming and assisting patients at the reception desk and on the telephone.
* Booking appointments, dealing with enquiries, and managing follow‑ups.
* Handling requests for test results in line with practice policy.
* Registering new patients accurately and efficiently.
* Booking transport, interpreters, and other services as required.
* Covering all reception positions as necessary.
Administrative Duties
* Managing patient records, including filing, scanning, and data entry.
* Processing repeat prescriptions in line with practice policy.
* Handling incoming and outgoing correspondence.
* Dealing with medical record requests and insurance enquiries following strict confidentiality protocols.
* Providing administrative support to clinicians and the wider team.
Qualifications & Experience
Qualifications
* Academic/Vocational Qualifications: O/GCSE Level in English and Mathematics or equivalent.
* A demonstrable commitment to professional development.
* A recognised IT qualification.
Experience
* Previous experience in dealing with the public.
* Previous work experience at a GP Practice.
Knowledge and Skills
* Excellent interpersonal and communication skills.
Person Specification / Qualities and Attributes
* Ability to organise workload priorities.
* Ability to use own judgement and initiative when dealing with problems and enquiries.
* Good verbal and oral communication skills.
* Excellent telephone manner.
* Ability to communicate positively with patients and all members of the Practice Team and outside the organisation.
* Ability to recognise, accept and adhere to the need for strict confidentiality.
* Good knowledge of English language and grammar.
* Ability to work independently but also as a team member.
* Flexible and adaptable.
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