Exponential-e
Want to be part of a leading British-owned tech company? Established in 2002, we are achieving year on year revenue growth and reinvesting 95% of our profits back into our people and technology.
Your new role:
* Provide subject matter expertise for technical solutions and delivery teams
* Troubleshooting customer technical faults, working with external vendors and service providers to achieve fault resolution
* Maintain an understanding of the internal escalation process to reduce escalation and OLA breaches
* Maintain professional working relationships with customers, suppliers, work colleagues and other departments
* Ensure all knowledge base documents are updated, stored consistently in a single system.
* Conduct upgrades of Cloud products and services
What you’ll need to succeed:
* Strong knowledge of VMware
* Experience configuring and deploying a shared and private cloud infrastructure
* Exposure to enterprise cloud environments with multiple hosts and clusters
* Experience working with in a Managed Services or Cloud Provider environment
* Knowledge of Public Clouds such Microsoft Azure would be advantageous
What we offer:
* Involved in varied projects that make a positive impact on critical services on a local and national level
* Vibrant company culture with a wide range of events and social activities throughout the year
* Range of employee initiatives on offer including the green team, DE&I society, employee forum, women’s network and culture club
* Dedicated Learning and Development team and access to a range of training, courses and certification support
* Comprehensive benefits including on-site cafe with free barista coffee, birthday leave, charity leave, vitality health cover and holiday purchase scheme to gain an extra 5 days leave