Student Hub Advisor (FTC -12 months) Distance Learning (Remote)
Student Hub Advisor (FTC -12 months) Distance Learning (Remote)
1 week ago Be among the first 25 applicants
Get AI-powered advice on this job and more exclusive features.
Reporting into: Student Experience Team Leader
Department: Student Experience
Click here to read the full job description and view our excellent benefits here
This role operates primarily on a remote working arrangement that will require little to no travel into one of our campuses. Our working model arrangements are a non-contractual benefit so please note that an Arden work location is added to our employment contracts.
We are an aspirational and multi-award-winning university, delivering rapid growth with ambitious plans to disrupt the HE sector through our passion for innovation and digital education. Our vision is to become the first-choice university for career-focused lifelong learners worldwide, ensuring that everyone, everywhere can access higher education.
There has never been a more exciting time to join Arden University, as we expand into new disciplines, forge worldwide partnerships, and expand our locations.
Salary: £26,000 per annum
Employment type: Permanent
Hours per week: 37
Reporting into: Student Experience Team Leader
Department: Student Experience
Click here to read the full job description and view our excellent benefits here
This role operates primarily on a remote working arrangement that will require little to no travel into one of our campuses. Our working model arrangements are a non-contractual benefit so please note that an Arden work location is added to our employment contracts.
About Arden University:
We are an aspirational and multi-award-winning university, delivering rapid growth with ambitious plans to disrupt the HE sector through our passion for innovation and digital education. Our vision is to become the first-choice university for career-focused lifelong learners worldwide, ensuring that everyone, everywhere can access higher education.
There has never been a more exciting time to join Arden University, as we expand into new disciplines, forge worldwide partnerships, and expand our locations.
About our Department:
Our Student Hub Advisors sit within our Student Experience team who are the first point of contact for our Distance Learning students. This includes providing support through telephone, live chat and email, providing support and guidance from enrolment through to graduation.
About the Opportunity:
As a Student Hub Advisor, you’ll be the first point of contact for our diverse student body, providing support across various communication channels including phone, email, live chat, and messenger. Your excellent customer care skills will help you listen attentively to student needs, offering tailored solutions that enhance their university experience. We expect you to consistently exceed expectations, delivering a personal, friendly, and approachable service that truly makes a difference.
Key Responsibilities:
* Serve as the primary contact for student enquiries and support.
* Communicate effectively via phone, email, live online chat and messenger.
* Provide innovative and customised solutions to student issues.
* Ensure a high standard of customer care by going above and beyond in every interaction.
About You:
* Extensive experience in customer service, ideally online/remotestudent-facing role.
* Strong passion for helping others succeed.
* Excellent written and verbal communication skills.
* Proficient in administration and IT literacy.
* Exceptional organisational and time-management abilities.
If you have the skills and enthusiasm to support our students and contribute to our innovative educational environment, we want to hear from you!
Why Arden:
At Arden, you will become a part of a passionate and dedicated team who are committed to removing unnecessary barriers to learning and making education more accessible. Our people work hard to ensure our students journeys are the best they can possibly be, as such we want to reward our people with fantastic benefits. Employees benefit from:
* 30 days holiday + bank holidays on-top, and even a Christmas closure!
* A generous Aviva pension plan, company contributions starting from 7%
* SimplyHealth plan option
* Private Medical Insurance coverage (applies to certain job roles)
* Access to Perkbox benefits
* Study any Arden course for free, with a discount for all family and friends
* Plus, other excellent benefits
* Our ‘Golden Ticket’ which allows you to gift anyone in your life a free Arden education
Our Values:
Stand out, Progressive, Accessible, Resourceful, Kindness, reflect who we are as an institution, a team and as individuals. If they also reflect you and you are excited by the chance to be the driving, creative force within a growing business, we want to hear from you.
There has never been a more exciting time to join Arden University, as we expand into new disciplines and locations.
Closing Date: Sunday 8th June 2025
Interviews will be held on week commencing Monday 16th June 2025
We reserve the right to close this vacancy before the specified closing date should we receive sufficient applications or in order to respond to business needs. In order to avoid missing an opportunity to apply please submit your application as early as possible.
If you are a current Arden student or have an upcoming course with us, you are not eligible to apply for Student Experience roles due to a conflict of interest related to system access.
Equity, Diversity & Inclusion:
Arden University is proud to be a Disability Confident Employer. This means that if you have a disability, as defined by the Disability Equality Act 2010, you may be guaranteed an interview if you meet the essential criteria for the role.
If you wish to be considered under this scheme, you can indicate via the application form below. By doing so, you are also consenting for this information to be shared with the hiring team. For more details on what qualifies as a disability under the Disability Equality Act 2010, please refer to the guidance here.
As an Equal Opportunity Employer we celebrate diversity and are committed to creating a diverse and inclusive workplace. Therefore, we make sure that our recruitment and selection processes never discriminate based upon people's age, disability, gender, race or ethnicity, religion or belief, sexual orientation, or other personal circumstances, and actively welcome applications from all groups.
Sponsorship statement:
Please be aware that some roles may not meet the points requirement for a sponsored Skilled Worker visa under the points-based immigration system. However, we welcome applications from candidates who do not currently have the right to work in the UK but may be eligible for a visa through an alternative route.
Seniority level
* Seniority level
Not Applicable
Employment type
* Employment type
Full-time
Job function
* Job function
Education and Training
* Industries
Higher Education
Referrals increase your chances of interviewing at Arden University by 2x
Get notified about new Student Advisor jobs in Manchester, England, United Kingdom.
Manchester, England, United Kingdom 1 week ago
Student & College Services Assistant (35 hours p/w)
Manchester, England, United Kingdom 1 week ago
Manchester, England, United Kingdom 1 day ago
Manchester, England, United Kingdom 5 days ago
Manchester, England, United Kingdom 6 days ago
Teach in Indonesia! No Experience Needed! Full Support & Training Provided!
Manchester Area, United Kingdom 2 weeks ago
Manchester, England, United Kingdom 5 days ago
Student Enrolments Advisor / Consultant | EdTech | Sales
Manchester, England, United Kingdom 1 month ago
Greater Manchester, England, United Kingdom 1 week ago
Newly Qualified Teachers/ Early Career Teacher
Rochdale, England, United Kingdom 6 days ago
Team Administrator - Bowel Cancer Screening Programme
Manchester, England, United Kingdom 6 days ago
Manchester, England, United Kingdom 2 days ago
Manchester, England, United Kingdom 1 day ago
Salford, England, United Kingdom 1 week ago
Wilmslow, England, United Kingdom 3 weeks ago
Whitefield, England, United Kingdom 2 weeks ago
Greater Manchester, England, United Kingdom 2 weeks ago
Trafford, England, United Kingdom 1 week ago
Huddersfield, England, United Kingdom 2 weeks ago
Manchester, England, United Kingdom 1 week ago
Oldham, England, United Kingdom 6 days ago
Salford, England, United Kingdom 1 day ago
Teach in Indonesia! No Experience Needed! Full Support & Training Provided!
Manchester Area, United Kingdom 6 days ago
Greater Manchester, England, United Kingdom 6 days ago
Manchester, England, United Kingdom 6 days ago
Oldham, England, United Kingdom 2 weeks ago
Manchester, England, United Kingdom 1 month ago
Altrincham, England, United Kingdom 2 days ago
Wilmslow, England, United Kingdom 1 week ago
Leigh, England, United Kingdom 3 weeks ago
Bolton, England, United Kingdom 6 hours ago
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr