Overview
Our Shift Leader rate of pay starts from £15.59 an hour. Additional payments may also apply depending on location. We offer a minimum of 16 guaranteed hours per week (you can choose to work as few as 12). The following availability windows are required for your shifts:
* Sun: 13:30 – 22:30
* Mon: 13:30 – 22:30
* Wed: 06:00 – 15:00
* Fri: 13:30 – 22:30
* Sat: 13:30 – 22:30
Responsibilities
* Work in a fast‑paced retail environment
* Take ownership of running duty shifts, coordinating the team to deliver a clean, well‑stocked store that exceeds customer expectations
* Be there for customers, listening to them and ensuring they leave the store with what they came for
* Look for ways to improve service, including coaching colleagues and giving feedback to the team
* Guide and support colleagues in‑store, ensuring a safe place to work and shop
* Maintain a great understanding of store performance, and assist managers in delivering actions that improve operations
* Lead from the front and set a great example for colleagues
* Coordinating the store team to deliver an easy, fuss‑free shopping experience for customers
* Support colleagues, ensuring they deliver daily priorities and take regular breaks
* Open and close the store, completing duty cover and ensuring decisions are right for everyone’s safety
* Be the go‑to person for colleagues in the absence of the manager for day‑to‑day queries
* Keep the store clean, tidy and well‑presented
* Support managers to coordinate seasonal, community and charity events
* Contribute to a great team atmosphere that is inclusive of everyone
* Provide great customer service by listening to customers and putting them first in everything you do
* Keep the team well‑informed and up to speed on communications, changes and updates
* Stay knowledgeable about store performance and look for ways to improve and simplify operations
* Coordinate store improvements and remove obstacles that hinder good service
* Follow health and safety routines and procedures, ensuring colleagues do the same
* Recognise and celebrate colleagues within the team who provide great service
Qualifications
* Be a role model, always delivering thoughtful customer service that meets every customer’s needs
* Build strong, long‑lasting relationships with colleagues to create a positive and inclusive team atmosphere
* Communicate clearly, using a variety of methods to keep your team well informed and updated
* Take the lead comfortably, overseeing the store in the absence of the manager
* Make good decisions, remain flexible in thinking and manage change to keep operations running smoothly
* Motivate others to deliver beyond expectations
* Be curious, always looking for ideas and opportunities to serve customers, communities and the planet a little better each day
Benefits
* Holiday: 20 days plus a personal day rising to 22 days after 12 months (plus Bank holidays)
* Request flexible working from day one
* 10% off and 15% off at pay day weekends with a Colleague Clubcard (save up to £2,000 a year)
* Access to free wellbeing services and a range of support resources
* Life cover of five times pay and an award‑winning pension with matching contributions up to 7.5%
* Uniform provided
* Discounts and shares, cycle to work schemes, and other flexible benefits
* Access to colleague networks and a supportive community within Tesco
EEO Statement
You must be 18 or over to apply for this role. We will only recruit individuals who have passed the school leaver’s age. Tesco is committed to diversity, equity and inclusion. All applicants are welcome and will be considered without regard to race, colour, religion, gender, sexual orientation, national origin, age, disability, veteran status or any other protected characteristic. We are proud to be a Disability Confident Leader and will provide an inclusive and accessible recruitment process.
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