Working as part of a team to support the work of doctors and clinicians, the post-holder is
* Responsible for receiving, assisting and directing patients in accessing appropriate services or healthcare in a professional, courteous, efficient and effective manner.
* Responsible to the Reception Manager for the management and operation of the assigned Reception or Sub Reception area at any of the Practices sites, i.e. Sage Cross, Suite 8 and/or Asfordby.
* An important point of contact for patients and is as a focal point of communication between patients, doctors and other medical staff.
We are looking for a highly motivated, energetic, and enthusiastic team member with excellent communication skills. Your ability to be proactive and experience of working in a customer care and administrative environment will deliver constantly improving levels of service. As a Patient Services Reception Advisor, when dealing with the public, you must be compassionate and discreet; with initiative to work effectively alone and efficiently as part of a team in a very busy, pressurized environment.
You must have excellent IT skills and be a competent user of Word. Importantly, excellent communication and telephone skills coupled with previous reception and administrative skills and experience are essential along with an ability to prioritise and multitask. Experience of working with SystmOne (our GP clinical system) is desirable, however full training will be provided to the ideal candidates. Primary Care, within which General Practice sits, is evolving all the time and you must be able to demonstrate a commitment to cover all the multi‑facet roles undertaken within a dedicated team, across both sites.
Latham House Medical Practice is one of the UKs largest doctors surgeries, based in the Melton Mowbray, Leicestershire. We are conveniently situated within 30 50 minutes of Nottingham, Leicester and Peterborough; Melton Mowbray is a large market town in the fortunate position of being surrounded by picturesque villages, beautiful countryside, and local activities.
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