Overview
Receptionist (M/F/X) role at ibis Budget London Heathrow Central, part of the Accor Group. You will be the warm, welcoming face of the hotel and the first point of contact for every guest.
Responsibilities
* Welcome and check-in guests with enthusiasm and professionalism
* Handle reservations, queries and payments efficiently
* Collaborate with all hotel departments to ensure a smooth guest journey
* Provide support and cover for the front office team on short notice
* Bring your personality to the role and make each guest interaction memorable
This is a casual contract, ideal for candidates who are flexible with shifts (including weekends and holidays) and live locally to allow for last-minute availability.
Qualifications
* Has strong communication and interpersonal skills
* Remains calm and solution-oriented under pressure
* Is confident using hotel systems (training will be provided)
* Speaks fluent English – other languages are a plus!
* Lives locally or can reliably commute at short notice
* Has the right to work in the UK
Previous experience in hospitality or customer-facing roles is desirable but not essential – we value your attitude and willingness to learn.
Benefits
* Complimentary stays in our UK hotels & 50% discount in any Accor restaurant (T&Cs apply)
* Reduced rates in over 5,000 Accor properties globally
* Continuous development through the Accor Academy
* Access to wellbeing support programs
* Limitless career mobility across 100+ countries
* An inclusive, sustainable and supportive working environment
By joining the Ibis Budget London Heathrow Central, you become part of a global hospitality family. With Accor, you can work with purpose, grow professionally, and discover career opportunities across the globe. We are committed to diversity and inclusion.
Interested? We’d love to hear from you. Apply now!
Seniority level
* Entry level
Employment type
* Temporary
Job function
* Administrative
* Industries
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