Overview
Here at Serco, we are seeking a dedicated and professional Treatment Manager to lead the effective delivery and supervision of offending behaviour programmes. This role is pivotal in ensuring programmes are delivered to the highest standards, maximising treatment effectiveness, and supporting the rehabilitation of offenders.
As Treatment Manager, you will provide line management and supervision to Interventions Facilitators, oversee programme delivery to ensure compliance with audit requirements, and contribute to both local and national initiatives. You will also work closely with the Head of Psychological Services to ensure that performance baselines are achieved, and services meet quality standards.
This is a rewarding opportunity to combine your experience of programme delivery with strong leadership skills, making a meaningful difference in both service effectiveness and offender outcomes.
Responsibilities
* Ensure programmes are structured, delivered, and monitored in line with relevant manuals, standards, and requirements.
* Oversee the selection process for offenders, liaising with the Offender Management Unit and other departments as required.
* Supervise and support Interventions Facilitators, including session planning, live supervision, and feedback.
* Maintain supervision logs and monitor the quality of reports and documentation produced by facilitators.
* Contribute to the selection, training, and professional development of Interventions Facilitators, ensuring compliance with selection guidelines and record-keeping.
* Play a key role in local AIM meetings and attend regional/national Treatment Manager forums as required.
* Monitor treatment integrity through reviews of session plans, case notes, debriefs, and live supervision, ensuring consistency and audit readiness.
* Work in partnership with the Head of Psychological Services to ensure services are aligned with audit requirements and performance standards.
* Provide effective line management to Interventions Facilitators, supporting their performance, wellbeing, and development.
* Undertake ongoing training and other duties in line with the needs of the role.
Qualifications & Experience
* Essential skills and experience:
* Good level of education.
* Previous experience delivering Offending Behaviour Programmes.
* Strong communication and interpersonal skills, with the ability to build rapport and show empathy.
* Ability to manage own workload and lead others effectively.
* Strong organisational, observational, and time management skills.
* Desirable skills and experience:
* Relevant professional qualification or further education.
* Experience working in a secure environment.
* Experience in treatment management of accredited offending behaviour programmes.
* Awareness of Health & Safety regulations, Prison Service policies, and diversity/equality issues.
Disability Confident
About Disability Confident: A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to .
About Serco
Serco’s purpose is to impact a better future. We bring together the right people, the right technology, and the right partners to create innovative solutions that deliver positive impact and address some of the most urgent and complex challenges facing governments globally. Our services are powered by more than 50,000 colleagues working across multiple sectors including defence, space, migration, justice, healthcare, transport, and customer services in four regions: UK & Europe, North America, Asia Pacific, and the Middle East. In this position, your work is vital to the business, in terms of decisions and growth. You will gain a world of opportunity working for a globally operating business delivering essential services across 5 vital sectors, personal growth, achievement, and development won’t be hard to find. You'll also work with great people. You'll find yourself working in a highly motivated, supportive environment where no two days are the same, with experienced colleagues who strive for excellence.
What we offer
* 25 days annual leave plus bank holidays.
* Annual leave purchase scheme.
* Up to 6% contributory pension scheme
* Free onsite parking.
* Serco discounts which include cinema, merlin entertainment and online shopping discounts, and discounts on mobile phone plans and leisure centre memberships.
* A range of benefits to support the health and wellbeing of you and your family such as Employee Assistance Programme, Health Cash Plans, free flu jabs and more.
* A wealth of career development training to suit your future aspirations. These range from role specific training, leadership coaching, formal study and much more to support you to build your career with Serco.
* A safe and supportive culture.
* A company passionate about diversity and inclusion.
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