One Stop • Bury St Edmunds • Apply by 11-Jul-2025
About the role
What is in it for you
Job Description
We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will be working in a fast-paced retail environment where no day is the same.
You will play an important role in the day-to-day operations of our store activities by providing excellent customer service, stocking shelves, processing payments, and helping maintain the store’s appearance.
As the customer is at the heart of everything we do, you will constantly look for ways to improve service through on-the-job coaching and feedback.
With your guidance, your store will always remain a safe place to work and shop.
You will be Responsible For
* Knowing your customers and serving them with passion and pride, providing great natural service.
* Encouraging customers to give feedback on their shopping trip through completing the ‘have your say’ survey.
* Working across all areas of the store including online, tills, replenishment, vending, and stock routines to meet customer needs.
* Applying the training received to ensure safe working practices.
* Participating in seasonal, community, and charity events to create an inclusive atmosphere.
* Being knowledgeable about store performance and understanding your role in delivering profit.
* Living our values, making everyone feel welcome, and following policies.
* Clocking in and out at the start and end of shifts for accurate payment.
* Keeping yourself, colleagues, and customers safe by following security procedures and wearing safety equipment where available.
* Following the think 25 policy when serving age-restricted products.
* Responding quickly to assistance calls or interventions on self-service checkouts and explaining actions to customers.
* Maintaining a clean, tidy, and organized store environment.
* Potentially running shifts in the absence of Shift Leaders and Store Managers.
* Following all training to ensure safety and legal compliance.
* If applicable, managing day-to-day operations of the Post Office, including passing necessary background checks. If these checks fail, the job offer will be withdrawn.
Flexible Working
We support flexible working arrangements to accommodate different life situations. Discuss your needs during the application process.
Core Purpose
Serving our customers, communities, and planet better every day.
Values
* Our customers are at the heart of everything we do
* We treat each other how we like to be treated
* We work together as one team
* We make things easier
About us
One Stop Stores Limited operates over 1,000 convenience stores across Great Britain, employing more than 10,500 colleagues. Our stores offer a wide range of products and services, including Post Office, cash machines, bill payments, lottery, vending, and more.
We are a subsidiary of Tesco, operating independently from our Head Office in Brownhills, Walsall. Our stores are located throughout England and Wales.
Accessibility and Benefits
We are committed to an inclusive recruitment process and provide accessibility support. Benefits include staff discounts, healthcare, pension schemes, life assurance, flexible working options, and more.
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