Be Yourself - Be Happy
We have a great opportunity for a Night Duty Manager to join the group at Leonardo Hotels.
We want you to support a brilliant and diverse team to deliver excellence to our valued customers across our amazing hotel.
Why come and work for us?
* Earn thousands by referring a friend to work with us
* Stay at one of our Leonardo Hotels UK for a hugely discounted rate and get a reduced rate for friends and family if they want to stay too
* Company Pension Scheme, Life assurance & Wellbeing support
* 28 days holiday entitlement including bank holidays, increasing with service to a maximum of 33 days (we even offer Wedding Leave too)
* The opportunity to work for a well-respected brand where people development is at the heart of our culture
* An array of learning courses in which you can attend - the sky is the limit with your development with us, we nourish your skills and talents to develop leaders of the future
* Leo Points – earn performance based points and use them towards that desired product you've been meaning to buy or even that well deserved day off!
* Employee of the month earning you a little bonus and fame for that entire month.
* Flexible working hours - shift working is what we do but not split shifts – we want you to have a work-life balance too
* Meals on duty
* Monthly / Quarterly engagement activities - we like to have fun while working hard
* Annual Charity Event Day - we help and support our communities
* Lots of locations in the UK and Ireland which mean that if you want to develop or just fancy a change of scenery, we can help you to move and provide relocation support
Experience We Expect
* Strong Operational knowledge across either Reception or Food and Beverage Departments or even better both.
* Background in branded hotels or restaurants is preferred – so you will understand how we work
* Excellent Customer service skills, standards driven, good organisational skills
* To be able to make decisions in a fast paced environment and to enjoy it
* To be great at up-selling – anticipating customer needs as well as improving the bottom line
* To be able to manage the team and resources available to ensure that the departments are equipped for service via cost controls, stock monitoring and good rota management
* Ability to communicate to and motivate your team providing day to day leadership and direction
* Be able to use computer systems – we use Opera, SAP and Micros. (for the occasional time you do get a desk)
Your Responsibilities Will Be
* To plan and ensure the hotel is ready for the days business – preparing for the morning meeting and sharing information with the team
* To be out and about in the hotel, supervising the day to day operation and ensuring exceptional guest service.
* To encourage the team to maximise sales opportunities
* To ensure prompt resolution of customer complaints
* To develop and train the team to be able to deliver their job brilliantly so that we get great feedback from guests
Our Story
Built on decades of hotelier know-how, we operate over 270 hotels across the United Kingdom and Europe. We look after over 55 hotels across the UK & Ireland, and being one of the fastest growing hotel groups, we have plans for major expansion over the next few years; there’s never been a more exciting time to come join us!
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