Area Manager
DCK is one of the world's leading fashion jewellery companies, working with many well-known retailers and high‑street fashion brands such as River Island, M&S, Matalan, and Tesco.
We are currently recruiting for a permanent, full‑time Area Manager to cover the following locations:
* Doncaster, Pudsey, Leeds City Centre, Ellesmere Port, Handforth Dean, Manchester Trafford Centre, Manchester, Liverpool, Warrington, Sheffield Meadowhall, Preston, Bangor NW
This Monday‑Friday role requires a 7‑hour workday and involves traveling to numerous stores within your area. You must have access to your own vehicle and hold a full driving licence.
Responsibilities
* Drive sales through consistently high visual merchandising and operational standards.
* Develop and maintain a highly capable team, providing induction, coaching, and support to ensure Team Leaders succeed.
* Act as first‑line support to the Operations Team, delivering process efficiencies and business improvement opportunities.
* Line‑manage a group of Team Leaders, coaching them to achieve process efficiency and high‑quality standards in the field.
* Monitor in‑store standards, share best practice among Team Leaders, and raise the bar on area performance.
* Manage escalated host concerns around quality and standards, resolving them within agreed parameters.
* Proactively identify Team Leader performance improvement opportunities, providing coaching and escalating as required.
* Take responsibility for induction, ensuring all new Team Leaders receive a warm welcome and support throughout their probation, with meaningful feedback and improvement targets.
* Embed an effective buddy system so that any new Team Leader or period of absence does not negatively impact zone performance or host feedback.
* Recognise and celebrate great performance.
* Work with other Area Managers and the Central Support Team to identify learning and development gaps, escalating where necessary.
* Suggest opportunities to drive improvement and efficiency, and actively participate in improvement work or projects.
* Support the BOMS with delivering field communications, launches, and initiatives, gathering meaningful feedback.
* Embed new ways of working with the Operations Team, identifying areas for process and quality improvements and shaping action plans.
* Shape and deliver communication and training under the direction of the Operations Manager.
Requirements
* Expertise in field operations, consistently achieving high standards in the current role.
* Supervisory experience.
* Strong communication skills and confidence in delivering training.
* Ability to use personal initiative to plan time effectively.
* Competence with technology.
* Confident, positive, with good interpersonal skills.
* Proven work experience in retail.
* Awareness of current fashion trends.
Send an updated CV to be considered.
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