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Head of HR | Strategic People Leader | Champion of Culture, Compliance & Engagement | Supporting Business Growth Through People
Role Overview:
As a Process Improvement Manager, you will be responsible for identifying, developing, and delivering initiatives that improve operational performance across our fulfilment sites. Leveraging structured problem-solving methods such as Lean or Six Sigma, you will work closely with cross-functional teams to enhance efficiency, eliminate waste, and increase customer satisfaction. This is a hands-on role requiring a strong operations background and a passion for continuous improvement. This position plays a critical role in delivering exceptional results for both our business and our clients.
Key Responsibilities:
Process Analysis & Design:
* Map existing fulfilment processes, identify inefficiencies or bottlenecks, and design improved workflows that align with operational objectives and customer SLAs.
* Analyse current processes, identify inefficiencies or constraints, and design practical solutions that enhance efficiency and performance.
* Use data-driven methodologies to influence operational decision-making and performance.
* Facilitate and embed Lean and Continuous Improvement tools (Kaizen, 5S, SMED, DMAIC, RCA, PDCA) across operational areas.
* Create or revise Standard Operating Procedures (SOPs) to reflect new processes and ensure compliance with safety, quality, and service standards.
* Champion the development of standard work practices and best-practice documentation across the fulfilment network and ensure appropriate training and communication plans are in place.
Collaborate with General Manager, Operations Managers, FLMs, Customer Services & IT to align improvement initiatives with business goals and ensure solutions are practical and sustainable.
* Lead, coach, and develop others to increase CI capability within the organisation.
Complete and deliver corrective action and root cause analysis around customer issues where the process fails.
Key Skills and Attributes:
Experience:
5+ years’ experience in fulfilment, warehousing, or supply chain operations, with a proven track record of leading improvement projects.
Process Improvement Methodologies:
Formal training or certification in Lean, Six Sigma (Green Belt or higher), or equivalent process improvement frameworks.
Analytical Mindset:
Ability to analyse operational data, conduct root cause analysis, and develop data-driven solutions.
Strong interpersonal skills with the ability to engage and influence stakeholders at all levels, from shop floor to senior leadership.
Organisation & Planning:
Able to manage multiple projects simultaneously and prioritise effectively in a fast-paced environment.
Technology Familiarity:
Comfortable working with WMS and data tools (e.g., Excel, Power BI) to extract insights and visualise progress.
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Management and Manufacturing
Industries
Transportation, Logistics, Supply Chain and Storage
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