Main Responsibilities:Abilityto deliver in a fast paced environmentExcellenttelephone mannerAbilityto engage and undertake quality conversations with customersExcellentorganisational, communication, numerical and analytical skillsEnthusiasticwith the ability to work towards targets Goodteam player skills are essential with a track record of working within adynamic team continuously looking for improvement.Demonstrableproblem solving, decision-making and time management skills.Theability to deal with customers in difficult situations.Experienceof working within a regulated, banking or financial services environment.Knowledgeof common IT platforms, and ability to learn various in-house systems. Qualifications Required5 x GCSEs including in Maths & English (grade 4 – 9 / A – C)Previousexperience in a call centre environment would be desirable/advantageous. Skills RequiredAbilityto deliver in a fast paced environmentExcellenttelephone mannerAbilityto engage and undertake quality conversations with customers Excellentorganisational, communication, numerical and analytical skills Enthusiasticwith the ability to work towards targetsGoodteam player skills are essential with a track record of working within adynamic team continuously looking for improvement.Demonstrableproblem solving, decision-making and time management skills. Theability to deal with customers in difficult situations.Experienceof working within a regulated, banking or financial services environment.Knowledgeof common IT platforms, and ability to learn various in-house systems. Future ProspectsThis rolesits within our Direct and Retention Team – an excellent entry point ot thewider group. All colleagues are supported through an annual development planwhich supports their performance and helps ascertain their future careeardire Training ProvidedBusiness Administration Level 3 Functional Skills Level 2 in MathsFunctional Skills Level 2 in English