Resident Admissions Officer
Full-time, 37.5 hours per week | Clapham | £16.48 per hour plus holiday pay | Temporary until July 2025
We’re delighted to be supporting a highly regarded charity that provides exceptional residential and nursing care for older people. They’re now looking for a compassionate and organised Resident Admissions Officer to join their Resident Services team.
This is a key role responsible for ensuring a smooth, welcoming, and well‑managed admissions process for new residents and their families — from the first enquiry through to move‑in day.
The role
You’ll act as the first point of contact for all admission enquiries, liaising with residents, relatives, local authorities, and healthcare professionals to deliver a warm and professional service. You’ll manage the admissions database, prepare information packs, maintain waiting lists, and oversee pre‑admission administration, ensuring everything runs seamlessly.
You’ll also support the wider Resident Services team — helping to create a positive experience for residents and families throughout their journey, and ensuring communication across clinical and non‑clinical teams is timely and effective.
About you
We’re looking for someone who:
* Has excellent communication and relationship‑building skills
* Brings strong organisational skills and attention to detail
* Has experience in administration, sales, or marketing, ideally within a care, health, or community setting
* Is comfortable engaging with older people and their families with empathy and professionalism
* Understands (or is open to learning about) the Jewish faith and customs
* Is confident using databases and Microsoft Office
Experience working in a care home or similar environment would be an advantage, as would knowledge of dementia care or funding processes within the care sector.
What you’ll get
You’ll be joining a supportive, values‑led organisation that prides itself on compassion, respect, and excellence in care. This is a fantastic opportunity to play a meaningful role in welcoming new residents and helping them and their families feel at home from day one.
If you have the relevant experience for this role and are able to start quickly, please apply without delay.
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