🌟Join SuperdrugHead Office- Make a Real Difference Every Day! 🌟
đź“ŤLocation:
đź•’Hours:37.5 | 9.00am - 5.30pm - Hybrid working available depending on role responsibilities with 2 days working from home and 3 days in our stylish, modern and collaborative office close to East Croydon Station.
đź’·Salary:Competitive
🎉Why Superdrug?
Passionate about Beauty and Health? Want to be part of aninnovative, trend setting retailer? Our vibrant Head Office, based by EastCroydon station is a fantastic environment filled with hundreds of brilliantpersonalities.
We’re a team that puts our customers and our teams at the heart of everythingwe do. At Superdrug, we aim to be the best in accessible health & beauty,loved by our customers for value, choice, friendly advice, service and fun.
Our success comes from our people – they make the difference. We’re all aboutpersonality, we have fun, and we work hard to deliver That Superdrug feeling.
📅Here’s the exciting bit… A day includes:
This role is responsible for the review, enhancement, anddeployment of new sales platforms, including third-party shopping apps andsocial media commerce channels. The focus is on launching, maintaining, andoptimising our presence within these platforms to streamline operations andimprove processes for our store teams.
Key responsibilities include designing and implementing newprocedures, identifying opportunities for operational improvement, andenhancing the in-store experience. The role will also involve developingshort-, medium-, and long-term plans to drive process efficiency, collaboratingcross-functionally with various departments to deliver impactful solutions.
A typical day in this role includes:
* Coordinatingphased store launches within multiple third-party shopping apps
* Liaisingwith Store Ops to ensure stores are ready for picking, packing, anddispatching orders.
* Identifyingoperational blockers and proposing solutions to improve efficiency andreduce friction for store teams
* Speakingto store managers about new ideas of how to improve a task
* Visitingstores to understand feedback from our store teams
* Workingwith the Store Operations Helpdesk to understand repeated issues anddevelop processes to resolve operational issues
* Writingcommunications for new process and working with the Communications Managerto plan when it can be communicated
* Supportingthe rollout of training sessions and onboarding for new stores
* Manageand review Returns, Refunds and Adjustments process with third-partyshopping apps to operational efficiency, policy compliance, and customersatisfaction while minimising dispute volumes.
đź“ťThis job is a good fit for you if:
* You have an expert understanding of Superdrug store processes
* You enjoy getting in to the detail of a process and finding ways to make it better
* You are motivated to get things right first time every time
* You enjoy working under pressure and hitting deadlines
* You get satisfaction from launching a new and improved process across Superdrug stores
* You know you can add value through your great ideas
* You are self-motivated, a team player and have an excellent eye for detail
* You have a keen interest in technology and how it can help us
What you’ll need:
* You need to be comfortable with computers and the Office 365 suite
* A strong understanding of Superdrug store processes
* Excellent verbal and written communication skills
💡Here’s what’s in it for you:
* 33days holiday rising to 38 days with length of service (inclusive of bankholidays)
* 2staff discount codes for yourself and a family member or friend
* 30%discount on Superdrug Own Brand Products both in store and online
* Hybridworking patterns available depending on role responsibilities with 2 daysworking from home and 3 days in our stylish, modern and collaborativeoffice close to East Croydon Station
* Companypension matching and bonus
* Weoffer Stream - a money management app that gives you access to apercentage of your pay as you earn it
* Beingpart of more! We are part of a group who work closely with Savers, ThePerfume Shop and Three UK
* Weare part of A.S. Watson Group, the world's largest international healthand beauty retailer with over 15,700 stores in 25 markets!
* UnrivalledLearning and Development programmes
* Enhancedmaternity/shared parental/adoption leave, company sick pay and pregnancyloss and support
Come and be part of something special!
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