Location: UK (remote)/ Nottingham, travel will be required occasionally to GTT Nottingham office.
About GTT:
GTT provides secure global connectivity, improving network performance and agility for your people, places, applications, and clouds. We operate a global Tier 1 internet network and offer a comprehensive suite of cloud networking and managed solutions utilizing advanced software-defined networking and security technologies.
We serve thousands of businesses with a portfolio including SD-WAN, internet, security, and voice services. Our customers benefit from a customer-first service experience underpinned by our commitment to operational excellence. For more information, visit www.gtt.net.
Role Summary:
The Collections Specialist manages a portfolio of clients, contacting them via phone and email to ensure payments are made according to contractual terms. This role is vital in helping GTT meet cash flow targets, minimizing overdue and bad debt write-offs. The specialist also resolves disputes by liaising with clients and internal teams in Sales, Billing, and Service Delivery, demonstrating problem-solving skills, proactivity, and a focus on results.
The role requires managing stakeholder relationships across the business, ensuring high customer service levels, and driving process improvements through automation and lean methodologies.
Duties and Responsibilities:
1. Assist Account Managers with daily collections efforts.
2. Contact clients daily regarding their accounts and follow up on delinquent accounts.
3. Provide detailed balance statements and support related to customer balances.
4. Research and adjust customer accounts as needed.
5. Communicate with clients via phone and email to resolve overdue balances and secure payments.
6. Send disconnect notices monthly by the 3rd business day and as necessary.
7. Maintain ETL logs and terminate customers upon nonpayment.
8. Keep bad debt levels below 0.5%.
9. Ensure accounts are aged properly and issues are resolved promptly.
10. Process credits timely and review within 3 business days.
11. Approve equipment releases to customers.
12. Collaborate with departments to improve collection processes.
Required Skills and Competencies:
* Strong analytical skills
Required Experience/Qualifications:
* At least 2 years in Collections or Accounts Receivable preferred.
* Proven ability to meet KPIs and targets.
* Experience in reporting and process improvements.
* Excellent written and verbal communication skills.
* Strong organizational skills, attention to detail, and accountability.
* Ability to multitask and adapt in a fast-paced environment.
* Proficiency in Excel and Word.
Desirable Experience/Qualifications:
* Experience in Telecommunications is advantageous but not essential.
Core Competencies include:
* Data Gathering & Analysis
* Accuracy and Attention to Detail
* Decision Making and Critical Thinking
* Flexibility and Adaptability
* Problem Solving
* Teamwork
* Accountability
* Process Improvement
* Accounts Payable & Receivable knowledge
* Continuous Improvement
* Customer Focus
* Operational Excellence
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