Job Title: Internal Sales Representative
Reports To: Sales Manager
Working Hours: Monday to Friday (08:00 AM until 16:30 PM) - 40 hours per week
PROFILE:
Our client is a family-owned business based in Coventry, UK. They specialise in providing surface finishing solutions. The company manufacture a range of machines, the consumables and offer a subcontract finishing service. Their products are supplied into a range of industries from Automotive, Aerospace, Medical and 3D Printing.
JOB PURPOSE:
Overall, the role of an Internal Sales representative is crucial in supporting the external sales team, optimizing sales processes, and delivering exceptional service to customers, ultimately contributing to the company's overall success and revenue growth.
* Lead Generation and Qualification: Research and identify potential leads through various channels such as databases, social media, and inbound inquiries. Qualify leads by assessing their needs, budget, timeline, and decision-making authority.
* Sales Support: Assist the sales team in preparing quotes, trial reports, proposals, and presentations for clients. Coordinate with other departments such as marketing, product management, and customer service to gather necessary information and resources.
* Customer Communication: Communicate with customers via phone, email, and online chat to answer inquiries, provide product information, and address concerns. Maintain regular contact with prospects to nurture relationships and move them through the sales funnel.
* Order and Processing and Management: Process sales orders accurately and efficiently, ensuring that all necessary documentation is completed and submitted in a timely manner. Coordinate with logistics and operations teams to ensure timely delivery of products or services to customers.
* Sales Administration: Maintain and update customer records, sales databases, and CRM systems with relevant information such as contacts, interactions, and sales activities. Generate reports on sales performance, pipeline, and forecasts as required.
* Cross-Selling and Upselling: Identify opportunities to cross-sell or upsell additional products or services to existing customers based on their needs and preferences.
* Market Research and Analysis: Stay informed about industry trends, market dynamics, and competitor activities. Conduct research and analysis to identify new market opportunities, potential customers, and emerging trends that could impact sales strategy.
* Training and Development: Stay updated on product knowledge, sales techniques, and company policies through ongoing training and development initiatives. Share insights and best practices with the sales team to enhance overall performance and effectiveness.
* Customer Feedback and Satisfaction: Gather feedback from customers regarding their experience with products, services, and the sales process. Address any issues or concerns promptly and proactively to ensure high levels of customer satisfaction and retention.
* Team Collaboration: Work closely with the sales team, sales management, and other internal stakeholders to coordinate efforts, share information, and achieve sales targets and objectives.
If you would be interested in this position, please send an application and I'll be in touch to discuss things further