Love solving problems and helping people?
This could be a great opportunity to bring your energy and communication skills to a fast-paced customer service team that really values what you bring to the table.
This is an 8-month temporary assignment to start with, but there’s potential for it to become a permanent role depending on business needs – ideal if you’re looking to grow in a supportive and engaging customer service environment.
The role involves supporting customers across multiple contact channels – including phone, email, and live chat – and helping them get what they need in a professional, friendly, and efficient way. You’ll be the first point of contact, taking ownership of each interaction to ensure every customer service experience is a positive one.
Here’s what the job involves:
*
Delivering top-level customer service via phone, email, and digital platforms
*
Logging and maintaining accurate customer records in CRM systems
*
Handling queries, technical issues, and follow-up tasks with confidence
*
Supporting outbound campaigns and initiatives
*
Helping with process improvements and sharing ideas that make the service better
*
Dealing with complaints and escalating issues when necessary
*
Collaborating across teams to ensure a seamless customer service experience
You’ll thrive in this role if you:
*
Are a natural communicator with strong interpersonal skills
*
Have experience in a customer service or contact centre environment
*
Are organised and detail-oriented with good time management
*
Enjoy working in a fast-paced setting and can stay calm under pressure
*
Know your way around IT systems, including CRM and Microsoft Office
*
Can manage a high volume of calls and emails while staying friendly and focused
It’s also a role where you’re encouraged to take ownership of your development – whether that’s growing your product knowledge, refining your tone of voice, or building confidence in handling trickier customer service scenarios.
What really matters is your attitude: if you bring positivity, patience, and a willingness to learn, this team will give you the tools and support to succeed.
If you're looking for a meaningful role where your customer service skills can shine – and where there's room to grow – this could be your next move