BMC Recruitment Group are currently recruiting for a Customer Helpdesk Specialist for their client in Peterlee, Durham.
You build relationships easily; this comes naturally to you. You have experience in customer support, strong technical aptitude and consider yourself a critical thinker.
Is this you?
* Full time 37 Hours a week
* Monday to Friday hours will be worked between 8am until 6pm. You will be required to work Sat 8am to 1.00pm or Sun 8am-2.00pm on a rota basis to cover the business needs once you are fully trained. If working the weekend rota, you will receive the days off through the week.
* Free parking
* 4 x death in service cover
* Private Medical Insurance (BUPA – Individual cover)
* Medicash (Health Cash Plan) – individual + up to 4 children)
* Salary Sacrifice Pension Scheme
* 2 days per year to take part in volunteering activities for a local charity of your choice
Your responsibilities will include:
* Gathering customer support tickets
* Liaise with customers by telephone/Teams to provide information or trouble shooting
* Make outbound calls to facility managers proactively asking questions or offer help/training
* Resolve customers’ service complaints and equipment issues by coordinating with the install and services teams to schedule site visits within warranty
* Identify opportunities to make improvements to business processes, make recommendations and action plans
What we need from you:
* Technical Work-related background is required
* Ability to communicate by telephone in a clear and professional manner
* Strong technical aptitude and critical thinking
* Familiarity with the use of Smartphones using IOS and Android operating systems
* It doesn’t stop there; you will receive access to fresh fruit daily along free tea/coffee and biscuits in the office.
If you haven’t got access to your cv right now, send yourself a link to this page and upload it later
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