Overview
Customer Support Specialist
Location: Cambourne, Cambridgeshire
Department: Customer Operations - Shared Services Centre (UK)
Contract: Full-time, Permanent
Are you passionate about delivering exceptional customer service and building strong client relationships? Were looking for a Customer Support Specialist to join our collaborative and high-performing Customer Operations team. As a Customer Support Specialist, youll be the first point of contact for all customer queries related to installed assets and will play a vital role in delivering a consistent, high-quality service that supports both customers and internal teams.
Youll work closely with Service Engineers, Service Managers, and wider support teams to ensure smooth resolution of customer issues, timely service order processing, and excellent communication throughout the customer journey. This is an exciting opportunity for someone who thrives in a fast-paced environment, is highly organised, and has a genuine passion for customer satisfaction.
Key Responsibilities
* Manage and resolve customer cases efficiently in Salesforce CRM, ensuring timely updates to customers and stakeholders.
* Process service orders and invoicing accurately using SAP.
* Handle returns, repairs, warranty replacements, credits, and disputes.
* Generate service quotes and contracts, and manage related preventative maintenance activities.
* Liaise effectively with customers, regional managers, and internal teams.
* Support continuous improvement initiatives that enhance customer experience.
* Ensure compliance with internal processes and escalate issues when necessary.
What Were Looking For
* A strong customer focus and collaborative working style.
* Experience using Salesforce (preferred).
* Knowledge of SAP S/4 (preferred, but not essential).
* Proficient in Microsoft Office (Excel, Outlook, Word).
* Excellent communication skills - proactive, clear, and concise.
* Ability to manage workload efficiently under pressure.
* High attention to detail and strong organisational skills.
Why Join Us?
* Work within a supportive, values-driven team.
* Hybrid working options to support work-life balance.
* Be part of a company where customer satisfaction is at the heart of everything we do.
* If youre ready to make a real difference to our customers while growing your career in a dynamic support environment, apply today and become part of something meaningful.
Job Information
* Job Title: Customer Support Coordinator
* Company: Manpower
* Location: Peterborough, Cambridgeshire
* Competitive
* Posted: Sep 16th 2025
* Closes: Oct 17th 2025
* Sector: Customer Services
* Contract: Permanent
* Hours: Full Time
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