# Customer Service Advisor## Job IntroductionMotus Commercials located in **Worcester** is on the lookout for a dedicated **Service Advisor** to join our friendly team providing exceptional levels of service to our customers. The position will see you working:**5 days per week Monday to Friday 8.30am - 18.00pm - Hours can be discussed at interview****Salary - £28571.40**From day 1 as a Motus Commercials colleague, you will have access to a comprehensive benefits package including:• Holiday allowance of 23 days plus bank holidays rising to 25 days• A pension that pays through salary sacrifice• BUPA medical insurance discounted scheme• Life assurance 2 x salary• Career development pathways• Vehicle purchase discount• Employee discounts with the Network Benefits• Employee assistance programme• Colleague introduction award• Great career development• Onsite mental health first aiders• Seminars providing education on mental, physical and financial wellbeing• Being Brilliant Awards• Engagement & Charity EventsHere at **Motus Commercials** we’re **proud** to employ great colleagues who are passionate about their roles. When looking for the right role, we recognise everyone has different needs, considerations, and aspirations. So no matter who you are, what you need or where you’re going, Motus Commercials wants to be part of your future.Studies highlight that some groups of people, like women, are less likely to apply for a role unless they meet 100% of the job criteria. At Motus Commercials we encourage **All** to apply and are on the lookout for candidates who act with integrity. Our **colleagues truly are our most important asset**, and we believe in driving a fully**inclusive talent dominated workplace** and you could be just who we are looking for.As an **equal opportunity employer**, we do not discriminate and are committed to provide equal opportunities, a fully inclusive work environment and fairness for all.As a Customer Service Advisor at **Motus Commercials**in **Worcester** we will be looking for you to be able to demonstrate:• Motor Trade experience desirable• High level of customer service skills• IT Literacy• Brilliant levels of communication written and verbal• Enthusiastic, Team Player, Flexible.Main duties for our Customer Service Advisor are:1. Providing exceptional customer service2. Utilising various forms of communication for example in person, phone, or email to best handle the customer3. Dealing with customer queries from acceptance to resolution4. Exceeding customer expectations by ensuring you are part of a Brilliant Team which provides a quality service to all customers.5. To embrace all opportunities of learning and developing alongside some of our Brilliant Customer Service Advisors.6. Maximise opportunities for labour and parts sales whilst offering customer good value for money7. Promote and upsell vehicle service and maintenance contracts8. Attend manufacture and dealer training courses to develop and grow skill sets9. To enjoy your time as a **Brilliant** Colleague within Motus Commercials.**Together We Make a Difference**and it is our ambition to work together to promote a more inclusive environment, which attracts all candidates and signals our commitment to celebrate and promote diversity.Should you wish to apply and be part of the **Brilliant Team** at Motus Commercials you can text **MOTUS WOR to 66777** or apply via the system and you can be assured your application will be acknowledged in a timely manner.### Customer Service Advisor* **Salary** £28571.40 - £28571.40* Annual* **Job Reference** ukmotus/TP/211/1645* **Contract Type** Full Time* **Closing Date** No Expiry Date* **Job Category** Service* **Business Unit** MC WMR Worcester* **Location** Worcester, United Kingdom* 16 October, 2025
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