The Corporate Complaints Officer will handle and resolve complaints efficiently, ensuring compliance with established policies and procedures. This role requires excellent organisational skills and the ability to communicate clearly and professionally in a local authority environment.
Client Details
This position is within a local authority based in London. The organisation operates as a medium-sized entity and is focused on delivering high-quality services to the community.
Description
Manage and investigate complaints in line with organisational policies and procedures.
Maintain accurate and up-to-date records of complaints and their resolutions.
Communicate effectively with complainants to ensure their concerns are addressed promptly.
Provide regular updates to management regarding the status of complaints.
Collaborate with internal departments to resolve issues and implement improvements.
Prepare detailed reports and summaries of complaints for internal review.
Ensure compliance with public sector regulations and standards.
Support continuous improvement initiatives by identifying trends and recommending solutions.Profile
A successful Corporate Complaints Officer should have:
Previous experience in handling complaints ideally within housing.
Strong knowledge of Local Authority processes and regulations.
Excellent written and verbal communication skills.
Proven ability to manage multiple tasks and meet deadlines.
Proficiency in using relevant IT systems and software.
Attention to detail and problem-solving skills.
Capability to work independently and as part of a team.Job Offer
Competitive hourly rate between £24.62 PAYE or £32.15 UMBRELLA depending on experience.
Opportunity to work in a local authority environment based in London.
Temporary role offering flexibility and professional experience.
Chance to contribute to the improvement of organisational processes.If you are passionate about providing excellent service and resolving complaints efficiently, we encourage you to apply for the Corporate Complaints Officer role today