We’re hiring a Collections Administrator to join our fast‑paced Credit Control Team in Ayr. This is a full‑time, office‑based role focused on reducing aged debt and improving debtor days.
* Salary – £24,345
* Monday – Friday, weekends off
* Company pension, life insurance and Cycle to Work scheme
What you’ll be doing
* Variety of administration tasks within the department
* Accurately complete, maintain, and enhance existing spreadsheets with large volumes of data
* Contact customers to collect outstanding payments
* Send payment reminders via email and post
* Resolve basic invoice queries and disputes, negotiate and agree payment plans
* Maintain accurate records in our CRM system
* Meet and exceed individual and team collection targets/KPIs
What you’ll bring to the role
* Strong administrative background, ideally finance or a similar environment
* Comfortable using a wide range of computer systems
* Highly organised with a strong attention to detail in a fast‑paced setting
* Comfortable working both independently and as part of a team
* Excellent written and verbal communication skills, handling objections with confidence and professionalism
* Confident communicator with the ability to handle sensitive conversations
* Competent in all Microsoft office packages including Excel
* Preferably have experience using accounting software and CRM systems but not essential
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