Better places, thriving communities.
Soft Services Manager
Location: The Oracle Shopping Centre
Salary: £60,
We are recruiting for a brand new Soft Service Manager to lead and be the key point of contact for our Cleaning and Security teams across a large shopping centre contract. You will be responsible for the overall efficient and effective management of the Soft Services contract as well as ensuring the centre is compliant and run commercially in line with contract charges and requirements.
Main Duties
1. Act as (when required on a rota basis) the Duty Senior Manager for the centre, taking full responsibility for centre operation & ensuring the centre is operated in accordance with the standard operating requirements. Responsible for supporting and managing all of the centre operations both inside and outside of trading hours together with weekends.
2. Ensure a high level of Customer Service is delivered and maintained at all times.
3. Lead in the planning and Centre preparations for emergencies, supported by risk assessments and documented, tried and tested procedures.
4. Rapidly assimilate information from all available sources to enable a solution to the problem be reached. Make significant strategic rational and objective decisions based on the current situational report ensuring that decisions and actions are documented, are effectively communicated and delegated to relevant parties.
5. Remain flexible and applying innovative solutions to the changing dynamics of situations.
6. Provide exceptional leadership, management and direction of all staff, make the best use of all available staff and their skills considering their health, safety and welfare, ensuring that all actions are compliant with both the Centre and corporate documented instructions.
7. To initiate and manage regular reviews of the assessments of risk under Health and Safety at Work Act. Ensuring that corporate and departmental Health and Safety policies and procedures are implemented at all times.
8. In the event of an incident or emergency situation take charge, supervise and manage the situation applying the strategic aims and objectives of the client and Mitie.
9. To design and implement Strategic business plans to the benefit of the Mitie operation and in line with the client requirements ensuring they comply with current legislation, quality requirements. Ensuring that both the client and Mitie are represented in a professional and credible manner.
Person Specification
You will have experience working within a Soft Services Management or Leadership position previously, ideally within a commercial and large scale environment, managing large teams in Cleaning and Security. You will be an enthusiastic and motivational leader who strives for excellence and for results. You will also:
10. Be organised, able to make robust judgements and prioritise
11. Hold strong commercial awareness and management of large budgets.
12. Ability to monitor and challenge the use of processes
13. Excellent communication and relationship building skills.
14. Excellent analytical skills to critically evaluate the information gathered and prioritise activity and on-going communication
15. Resourceful and creative, able to deliver proactive initiatives within a large soft services team
16. Significant experience of managing people and challenging situations
17. Excellent interpersonal skills, to liaise with all levels of Mite and client organisations.
18. Must hold Door Supervisor licence
19. Have experience in managing cleaning contract
Our market-leading offering provides you with benefits that suit your lifestyle.
We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.
When you join us, we’ll give you a link to our flexible lifestyle benefits platform, Choices. You might choose to purchase up to five extra days’ holiday each year. You might buy critical illness insurance, seek dental treatment or buy technology products at an affordable cost. There are many choices!
We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme. Life cover of up to four times your salary is available. We also offer enhanced pension contributions, a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).
We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,!
Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.
We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know by emailing at .