Complaints advisor - hybrid

Complaints Advisor

Hybrid, Nottingham (12 days a week in office)
Start date: 6th October 2025

Before applying

Interviews are scheduled for in person on Friday 12thSeptember. Please ensure you are available on this date before submitting your application.

Key points

* Major UK insurance company (trusted by millions)
* Salary: £24,500 per annum
* Annual discretionary bonus
* Quarterly bonus structure (up to £3,000 per year based on performance)
* 37.5 hours per week, MonFri shifts between 8am6pm (no weekends)
* Hybrid role, with all equipment provided
* Full induction training provided (2 weeks, MonFri, 95.30)
* Great benefits, career progression and central Nottingham office hub

The role in a nutshell

Youll join our clients Complaints team, helping customers with insurance and service-related complaints. The focus is on listening, taking ownership, and resolving issues fairly and in line with FCA guidelines.

You will be handling inbound and outbound calls, working with customers to fully understand their concerns, and making sure they receive a fair and timely resolution. Its a fast-paced role, but youll be part of a supportive team that values customer outcomes and high standards.

What experience do you need?