Overview
Hospitality Supervisor
REQ Number: 607153
Location: Stevenage, SG1 2DA
Contract Type: Permanent
Hours: 40 hours per week, Monday to Friday (between 7:00am and 4:00pm)
Salary: £26,986 per annum
Are you ready to take the lead in a fast-paced hospitality environment? We're looking for a confident and organised Hospitality Supervisor to manage catering operations and service delivery across multiple on-site locations in Stevenage. If you thrive on teamwork, attention to detail, and delivering exceptional service, this could be the perfect opportunity for you.
Key Responsibilities
Team Leadership
* Supervise and motivate catering staff, delivery drivers, and service teams.
* Organise shift schedules and task assignments.
* Monitor performance and provide constructive feedback.
Catering Operations
* Coordinate the delivery and presentation of food across various service points.
* Ensure timely, temperature-controlled, and well-presented service.
* Manage setup, service, and breakdown at each location.
* Maintain inventory of equipment and disposables.
Client Service
* Respond to client requests, dietary requirements, and last-minute changes.
* Ensure a professional and positive experience for all guests.
Quality & Compliance
* Monitor food quality, portion control, and presentation.
* Uphold hygiene, safety, and corporate compliance standards.
* Conduct regular checks to ensure consistency.
Problem Solving
* Resolve operational issues such as late deliveries or staff shortages.
* Implement quick solutions to maintain smooth service.
* Escalate incidents or feedback to management as needed.
Reporting & Coordination
* Maintain records of deliveries, feedback, and staff performance.
* Communicate daily with kitchen and logistics teams.
* Support inventory tracking and resource planning.
What We're Looking For
* 1-2 years' experience in a similar supervisory or hospitality role
* Strong customer service skills
* Excellent attention to detail and time management
* Calm and effective problem-solving abilities
* Confident decision-making under pressure
Benefits
* Free meals during your shift
* Free on-site parking
* Access to an employee benefits portal with hundreds of discounts
* Online GP services
* Apprenticeship schemes for career development
Additional Information
* Please note that this role requires successful completion of a secure vetting process, including a thorough background check.
About Aramark
Northern Europe - Our Mission
Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.
Northern Europe - About Aramark
Aramark is a leading service and solutions provider in Northern Europe. We proudly support clients, partners and customers in food, facilities management, property services, and retail solutions. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at http://www.aramarkcareers.com
All applications will be treated in the strictest confidence. Aramark Northern Europe is an equal opportunities employer.
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