We are looking for an experienced Customer Service Advisor to join a growing team based in Stoke. This is an active role and an exciting opportunity for a motivated person to develop their career, with a quality focused company in a key position within the business. The Role: * Provide outstanding support to customers via phone and email. * Understanding customer’s needs and requirements and trying to exceed these wherever possible. * Providing a courteous, efficient and reliable service to all customers, both via messaging channels and phone * Handling pre and post sales customer queries * Liaising with courier companies * Effectively manage complaints and escalations from start to finish. * Processing orders via Sage * Processing returns/credits via Sage * Working with our Sales Team to ensure our customers are satisfied Skills Required: * Experience of Microsoft office * Friendly and dynamic individual, with excellent interpersonal and communication skills * A passion for customer satisfaction * Excellent communication skills at all levels * The ability to problem solve and follow processes accurately. * Experience working within a fast-paced working environment and keen to be part of and assist the team. *By submitting your CV, you are agreeing to the Terms and Conditions as stated on our website and consenting to us processing your personal details in relation to current/future job opportunities. The information that you have submitted to us will be used in order to consider your suitability for the role you have applied for. A copy of our Privacy Policy can also be viewed on our website which explains how we gather, protect and manage any personal data that you share with us* Please be aware the duties listed above are an interpretation of the role and do not form any part of your employment contract. Please ask the interviewer any questions about the role that you wish to clarify. Tagged Resources Limited acts as an employment agency. We have 25 years of Recruitment and Industry experience, working with Retail and Supply Chain markets and have various positions available. If this vacancy does not suit your experience and you are looking for a suitable role, please look at our website or follow us on social networking sites. All are updated daily